Job Description

Job description - summary

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally.

At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning.

Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.



AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.



We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On Behalf of Arup, we are looking for a

Workplace Experience Assistant

for an initial

6-month contract

based in

Glasgow,

with the strong potential to go

temp-to-perm.

Purpose of the role

This role sits at the heart of Arup's Glasgow office, providing a professional, welcoming and organised "front-of-house" service for staff, visitors and clients. As a key member of the Workplace & Facilities Management team, you will create an exceptional welcome experience, support day-to-day office operations and ensure smooth running of reception, meeting rooms and administrative services.



This opportunity offers exposure across the business and the chance to develop knowledge of Arup's systems, ways of working and internal networks.

What you'll do

Deliver a professional front-of-house reception service, welcoming employees and visitors. Register guests, communicate Health & Safety procedures and ensure an excellent customer experience. Manage incoming calls, take accurate messages and support callers proactively. Coordinate incoming and outgoing mail, arrange couriers and book taxis when required. Oversee meeting room bookings, refreshments and AV/VC setup via Condeco. Liaise with IT and AV teams to support equipment and meeting requirements. Prepare and maintain meeting rooms, ensuring they are tidy before and after use. Manage catering provisions for internal meetings and visitors. Input and update information within Arup systems as required. Order and maintain office and stationery supplies. Report facilities or maintenance issues promptly to the relevant teams. Support Workplace & FM colleagues with ad-hoc office administration. Carry out First Aid or Fire Marshal responsibilities where trained (training can be provided).

The Skills you'll need

Strong customer service skills, ideally gained in a reception, front-of-house or hospitality role. Confident using MS Office and able to learn internal systems quickly. Professional, polite and approachable manner. Excellent attention to detail and strong organisational skills. A flexible, positive and "can-do" attitude.

Desirable:

Experience with booking systems such as Condeco, Concur or CAFM tools. First Aid or Fire Marshal training (or willingness to undertake). IOSH Managing Safely (or interest in gaining it). Experience in a hotel reception or similar guest-facing environment is a strong advantage.

Why Arup

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.

AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.



Job Reference: ARB01100