Job Description

The job description for the

Workplace Manager (Operations)

role at JLL includes the following responsibilities:

Key Responsibilities:

Operational Management

:

Deliver operational facilities-related client KPIs as identified in the Property Management Agreement (PMA) or other client-agreed initiatives. Ensure compliance with Environmental Health and Safety regulations. Manage services consistently across the portfolio of sites. Conduct gap analyses of full site PPM schedules against site assets or existing schedules.

Client and Team Support

:

Liaise with occupiers and provide advice on the day-to-day physical operation of the building. Establish relationships with client Site Leads, Area and Regional FM managers, and business partners. Support the resolution of Hard and soft services FM and Workplace issues, escalating when necessary. Manage and develop the performance and skills of assigned support staff.

Vendor and Supplier Management

:

Manage subcontractors and suppliers to deliver goods and services in line with contracts and expectations. Actively support procurement projects, savings paperwork, contract compliance, and sustainability initiatives.

Customer Satisfaction

:

Ensure client satisfaction with Facility Management services. Monitor and increase customer satisfaction.

Sustainability and Innovation

:

Develop and support sustainability-focused solutions for the client. Provide oversight and support for Soft Services operations.

Other Duties

:

Compliance with local Health and Safety regulations. Perform other tasks as required.

Required Qualifications and Skills:

experience in Facilities Management within a large commercial organization. Experience in facilities contracts, supplier/contractor management, and EHS management systems. Desirable qualifications: Quality, EHS, environmental accreditations, and Facilities Management-related certifications. Educated to degree level or equivalent. Skills: Vendor/contract management, decision-making, problem-solving, IT literacy, communication, assertiveness, and practical experience in Soft Services contract delivery.

Competencies:

* Command skills, customer focus, negotiating skills, priority setting, problem-solving, drive for results, patience, empathy, and teamwork.