Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The job description for the Workplace Manager (Operations) role at JLL includes the following responsibilities:

Key Responsibilities:

Operational Management:

Deliver operational facilities-related client KPIs as identified in the Property Management Agreement (PMA) or other client-agreed initiatives. ?

Ensure compliance with Environmental Health and Safety regulations. ?

Manage services consistently across the portfolio of sites. ?

Conduct gap analyses of full site PPM schedules against site assets or existing schedules. ?

Client and Team Support:

Liaise with occupiers and provide advice on the day-to-day physical operation of the building. ?

Establish relationships with client Site Leads, Area and Regional FM managers, and business partners. ?

Support the resolution of Hard and soft services FM and Workplace issues, escalating when necessary. ?

Manage and develop the performance and skills of assigned support staff. ?

Vendor and Supplier Management:

Manage subcontractors and suppliers to deliver goods and services in line with contracts and expectations. ?

Actively support procurement projects, savings paperwork, contract compliance, and sustainability initiatives. ?

Customer Satisfaction:

Ensure client satisfaction with Facility Management services. ?

Monitor and increase customer satisfaction. ?

Sustainability and Innovation:

Develop and support sustainability-focused solutions for the client. ?

Provide oversight and support for Soft Services operations. ?

Other Duties:

Compliance with local Health and Safety regulations. ?

Perform other tasks as required.

Required Qualifications and Skills:

experience in Facilities Management within a large commercial organization. ?

Experience in facilities contracts, supplier/contractor management, and EHS management systems. ?

Desirable qualifications:

Quality, EHS, environmental accreditations, and Facilities Management-related certifications. ?

Educated to degree level or equivalent. ?

Skills:

Vendor/contract management, decision-making, problem-solving, IT literacy, communication, assertiveness, and practical experience in Soft Services contract delivery. ?

Competencies:

Command skills, customer focus, negotiating skills, priority setting, problem-solving, drive for results, patience, empathy, and teamwork.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.