Job Description

Job Title: Workshop Administrator

Location: Cardiff

Salary: 27,058.31 PA & Bonus scheme (up to 1,353 pa OTE)

Weekly Hours: 42.5

Working Pattern: 08:00 - 17:30 Monday - Friday & One Saturday a month paid at overtime - 08:00 - 12:00.

About the role:

In this role you will be supporting the Workshop Team and the Workshop Controller. As a Workshop Administrator, you are the oil that keeps the whole workshop running smoothly. For us customer care always comes first, so confidently delivering great service with a smile is second nature. This also includes effectively maintaining and ordering parts which allows our technicians to be productive and efficient. You will be liaising with external suppliers and managing those relationships moving forward.

About you:

You come from a fast-paced, customer-focused background - preferably from a parts environment within the automotive industry, whether that be dealership, accident repair or workshop.

You are a competent administrator, who can demonstrate excellent organisational skills, accurate data input and IT literacy.

You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.

As a Workshop Administrator: You are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles visit with us runs as effortlessly as we promise.

Your responsibilities:

Taking instructions from customer's and processing efficiently service and/or repairs in workshop and obtain customer's signature on completed repair order.

Maintaining the progress of customer's vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle

Notifying customer of vehicle status and arranging collection or delivery.

Handing over vehicle in a professional manor, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re- book vehicle for future work.

Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing.

Maintain a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business.

Ensure customer's vehicle history is reviewed and maintained up to date and customer is informed of required services due.

Ensure that customers who are waiting for their vehicle are comfortable

Ensure customer's vehicles are secure at all times, especially when parked in the compound.

Assist the Service Manager to ensure the smooth running of the service desk.

Maintain the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdowns.

Ordering and liaising with the Parts departments.

Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you'll need all of your customer service know-how, planning and administration skill, and most importantly your logical, 'can-do' attitude to deliver the experience our customers expect from us.

As a Workshop Administrator with Northgate Vehicle Hire, we offer:

A

great basic salary

, but there's much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren't limited to) ...




A fantastic

quarterly bonus

scheme (

up to 1,353 pa OTE)

Start with 24 days,

increasing

to 26 days with service, plus the flexibility to

buy or sell

up to

5 extra days

each year. Of course, you'll have public holidays too and an

extra day

off to

celebrate your birthda

y! free

life assurance

(2x your salary)

well-being

services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) discounted, flexible

Gym memberships

exclusive colleague-only

vehicle-leasing

schemes

pension

&

save-as-you-earn

share scheme Our

Benefits App

offers unlimited access to a huge range of

retailer discounts

and

cashback deals

(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

STREAM App

for all our colleagues - a Financial Wellbeing app that gives you more

control over your pay

. Not only does it let you choose

when

to get paid

it also lets you put money aside each month and in addition you can get

discounts

on your shopping, check

what benefits you're eligible for and can even put you in touch with a

financial coach

!




With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.


And we're also part of something bigger -

ZIGUP

, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.