Job Description

Department/Business/Location:

Service

Reports to:

Workshop Controller and Aftersales Manager

KEY RESPONSIBILITIES

To maintain skill levels and full awareness of all technology and repair methods used in the vehicle range, attending relevant training when required. Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Carry out routine repairs and servicing to the highest standards and to the appropriate specification. Adhere to manufacturer and dealer quality standards. Complete relevant service documentation (electronic job sheets, PDI's, service reports) in line with brand standards, warranty and site requirements, including E-workshop sign off within brand parameters. Complete high quality vehicle health checks. Where requested, be proactive in preparation for the customer visit, including working with the parts department to pre order any parts or tools required. Talk directly to customers with appropriate concerns and ensure that all work is carried out in full and followed up until resolved. To be fully conversant with all manufacturer's technical literature and information bulletins and ensure that this information is cascaded to the team. Assist the ASM in identifying training and development needs within the workshop team. Liaise with Workshop Controller/Aftersales Manager to quality control work as requested. To coach and develop other technical team members within the workshop. Ensure that workshop health & safety and housekeeping standards are always maintained including the use of special and personal tools. Continue your professional development through the manufacturer training pathways available including Hybrid and BEV technologies. Manage liaison between workshop and service reception on customer vehicle progress. Drive efficiency in the workshop
Skills & Requirements

Essential

Manufacturer Level 4 certification or equivalent. Relevant NVQ / IMI Light vehicle maintenance qualification. Highly skilled in fault diagnosis. Smart appearance. Competency in numeracy, literacy and IT. Full UK driving licence. Excellent communication and interpersonal skills.
Experience

Desirable

Main dealer experience. Manufacturer training and qualifications Hybrid and BEV experience and qualifications
The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

Job Type: Full-time

Pay: 44,750.00-54,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Free parking Health & wellbeing programme Referral programme
Schedule:

Monday to Friday No weekends
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Swindon Truck