Job Description

Job Summary:

We are seeking a friendly, organized, and customer-focused individual to join our team as a Workshop Receptionist. In this role, you will be the first point of contact for customers, managing bookings, answering queries, coordinating with workshop staff, and ensuring a smooth and professional service experience. This position requires excellent communication skills, attention to detail, and a passion for delivering high-quality customer service in a fast-paced workshop environment.

Location:

Inverness (A96, Dalcross)

Position:

20 to 36 hrs Flexible - we're looking for the right person rather than specific hours and can build the job around the person. Core hours will include Mondays & Fridays.

Salary:

Real living wage 12.60hr + staff benefits

About Us:

We specialise in providing exceptional campervan and motorhome services, including sales, servicing, and repairs. Our friendly team works in a fast-paced yet supportive environment where quality and customer satisfaction are our top priorities.

Your Role:

As our Workshop Receptionist, you will play a vital role in keeping our workshop operations running smoothly. Responsibilities include:

o Greeting customers in a friendly and professional manner, in person, over the phone, and via email.

o Create and manage job cards, ensuring all necessary customer and vehicle information is accurate.

o Check-in vehicles for servicing work, ensuring contact details and job information is accurate, liaising with the workshop coordinator if any changes.

o Manage the key safe and ensure all customer vehicles are properly tagged and stored within a well-organised system.

o Communicate with customers regarding service updates, quotes, and repair progress.

o Keep the reception area clean, organized, and welcoming.

o Return customer vehicles after servicing, ensuring all paperwork is prepared, payments are processed, invoices are signed, and a clear handover explanation of the work completed is provided.

o Proactively gather feedback and encourage customers to leave online reviews on completed work.

o Maintain accurate records of service history and customer interactions.

o Assist with parts ordering and inventory coordination if required.

o Follow up with customers post-service to ensure satisfaction and encourage repeat business.

o Support general administrative tasks and provide backup to the wider team as needed.

What We're Looking For:

Excellent interpersonal skills and an ability to build rapport quickly. Strong organizational and time-management skills, with a proactive approach to work. IT competency is essential, including the ability to work with Microsoft packages Previous experience in a similar role (preferred but not essential). An interest in campervans or knowledge of the Highlands & Islands tourism industry.

What We Offer:

A supportive and friendly working environment. Flexible working hours to fit your lifestyle. Opportunities for personal and professional growth. A range of staff benefits from motorhome use to leisure centre memberships.

How to Apply:

If this sounds like the perfect role for you,

send your CV and a brief cover letter explaining why you're a great fit and the hours you could potentially work to jobs@highlandcampervans.com

Start your journey with Highland Campervans and enjoy a role that values balance, community, and adventure. We can't wait to hear from you!

Job Types: Full-time, Part-time, Permanent

Pay: 13,104.00-23,587.00 per year

Expected hours: 20 - 36 per week

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Gym membership Health & wellbeing programme On-site parking Sick pay Store discount
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person