Job Description

?Job Responsibilities?

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?Job Requirements?

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Operational Leadership Design and implement warehouse workflows, optimize warehouse layout planning, and define key performance indicators (KPIs) to ensure performance targets and service level agreements (SLAs) are met. Team & Resource Management Manage, train, and motivate warehouse staff. Responsible for workforce planning, shift scheduling, and dynamic resource allocation based on business needs Process Standardization Implement and improve Standard Operating Procedures (SOPs) to enhance consistency and quality, minimize errors, and support continuous improvement initiatives. Inventory & Quality Control Ensure accurate inventory counts and reconciliation to minimize losses. Maintain strict quality control measures to ensure product integrity. Inbound & Outbound Execution Oversee receiving, put-away, picking, packing, and shipping processes, ensuring all operations are completed safely and on time. Stakeholder Communication Act as the point of contact for the customer operations team, resolving issues and complaints promptly to ensure high customer satisfaction. Data & Performance Reporting Monitor and analyze operational data, generate regular performance reports, and propose improvement actions to drive efficiency. Compliance & Safety Maintain safety standards, ensure regulatory compliance, and promote a strong safety culture within the warehouse.

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

?Our International Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

?International Logistics?

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JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.