Job Description

Salary

14,369 to 19,032 depending upon age

Contractual hours

36.5

Basis

Full Time - All Year

Region

Fixed Term

Package

-on site Gym at most campuses
-Local Government Pension Scheme
-Car parking facilities near by
-Cycle to work Scheme
-Pluxee Staff Benefits
-Eye Care Vouchers

Job category/type

Apprentice

Date posted

17/12/2025

Job reference

REQ001765

We are seeking to appoint an Admissions & Customer Services Assistant Apprentice fixed term for 21 months

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Application closing date is: 18th January 2026

Please refer to the attached for further details on this role

Aims of Job/Job Purpose

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As an apprentice in the Admissions & Customer Services Team you will develop the skills needed to work as an effective member of the team. Through the implementation of best practice procedures and using a customer focused approach, you will work with the admissions and front of house teams and call centre team and will work to improve and maintain a high standard of communication and customer care to all of the college's customers, both internal and external. Working closely with the Curriculum teams in your allocated Division, you will support systems for collecting and updating course information, responding to course enquiries, and tracking student applications from receipt to an offer of a course place.

Key Accountabilities and Responsibilities

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Act as the first point of contact for all visitors and deliveries to the campus. Understand the complete customer journey within the college


Handle day to day enquiries, providing information and signposting to the relevant departments, take messages, log messages, set up and monitor call back system. Take telephone applications for agreed courses to assist students in accessing the college admission process. Assist with the maintenance of a database of current and accurate information on courses for your allocated Division on CMF. Advise students on appropriateness of courses / programmes Complete the initial screening of application forms, referring students to further Advice and Guidance services as appropriate and ensure that all enquiries and applications are monitored and tracked within the Student Records System. Assist with organising mail shots and other publicity campaign and co-ordinate the effective collection of incoming mail and parcels, organise franking and collation of outgoing mail and recorded delivery items. Ensure college promotional material is displayed and up-to-date, including welcome area noticeboards and electronic screens. Help to plan/organise and support events at college and external venues as required. Coordinate bookings of rooms, pool cars etc using a generic electronic system. Ensure the reception area is clean, tidy and safe. Liaise with stakeholders, students, academic and support staff to ensure that information is shared and disseminated effectively in a professional manner Attend meetings at the request of your line manager to ensure efficient communication with the college Participate in the development of equal opportunities, diversity and inclusion. Be a member of college groups as and when required. Undertake any other duties within the grade as required by the college. A drivers licence would be desirable but not essential in this role In addition you will be required to undertake any training or updating necessary in your field, and engage in organisationally required CPD (Continuous Professional Development) developing skills, knowledge and behaviours in line with the apprenticeship standard to include, HR process, financial process, projects, data management, legislation as expected within this apprenticeship. Handle inbound customer inquiries and conduct outbound calls in line with call centre procedures and service standards.

About the College

We are one of the largest further education providers in the UK, with eight campuses across the city. We are committed to ensuring students have the relevant skills, qualifications and experience for their future, whether that is to seek employment or continue their education.

Our vision is to be recognised as an outstanding educational and economical resource by, providing outstanding education, training that is primarily vocational in response to the needs of the learners, employers and other key stakeholders.

At South and City College Birmingham, equality, diversity and inclusion are integral to who we are and what we do. We are firmly committed to promoting and imbedding the key principles for all within our institution, from our learners to our staff, governors, employers, visitors and contractors.

The College has four faculties and each has a Faculty Head, Deputy Faculty Head and a number of Heads of School. The faculty management team has a strategic and operational responsibility for the management and delivery of course programmes within a group of college departments. Each faculty will work within a remit specific to their area. The remit will outline the key focus areas for each faculty and will be subject to review by the College to reflect the goals, aims and strategic objectives and priorities within FE and the College.

Curriculum departments are grouped into faculties. The Head of School has a primary responsibility for the specific department and of individuals within a team, while the Faculty Head holds primary responsibility for the whole faculty and its targets.

For further details about the role and how to apply:

If you require any information not specified in the , please contact the People Services Team by email to peopleservices@sccb.ac.uk

Safeguarding

The college is committed to safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.

The successful applicant will be subject to all necessary pre-employment checks. including, enhanced DBS; Prohibition check; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.

All applicants will be required to provide a minimum of two suitable references covering a 5-year period.

An online search will also be carried out as part of our due diligence on all shortlisted candidates.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected' so they do not need to be disclosed to employers, and if they are employers cannot take them into account.

Further information about filtering offences can be found in the DBS filtering guide.

Safeguarding is our top priority. We encourage all applicants to review our Safeguarding and Child Protection Policy, which outlines our commitment to the safety and wellbeing of learners.

This post is covered by Part 7 of the Immigration Act (2016). Therefore, the ability to speak fluent and spoken English is an essential requirement for this role.