Job Description

Job number

ACA00457

Faculties

Academic Services

Departments

Marketing, Outreach, Recruitment and Admissions

Salary or Salary range

46,614 - 56,345 per annum

Location/campus

White City Campus - Hybrid

Contract type work pattern

Full time - Open ended

Posting End Date

5 Jan 2026

About the role

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Do you have a passion for delivering exceptional customer service and leading high-

performing teams? We are seeking an Admissions Enquiries and Communications


Manager to join our Marketing, Outreach, Recruitment and Admissions (MORA)


division. In this pivotal role, you will manage a dedicated team to ensure timely and


effective handling of admissions enquiries and communications across multiple


channels, supporting applicants from initial enquiry through to enrolment.

What you would be doing

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As Admissions Enquiries and Communications Manager, you will:


Lead and develop the Admissions Enquiries and Communications team,

ensuring outstanding customer service and operational excellence.
Oversee enquiry management processes and case handling, providing expert

advice on admissions matters.
Design and implement improvements to enquiry management systems

(including Imperial 360 CRM) in collaboration with ICT colleagues.
Coordinate and deliver admissions communications throughout the applicant

journey, ensuring clarity and consistency.
Monitor and report on operational performance, identifying opportunities for

enhancements.

What we are looking for

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Undergraduate degree or equivalent experience.
Broad experience in customer service and enquiry management across multiple channels. Strong leadership skills with experience managing and developing staff. Excellent communication skills and ability to convey complex information clearly. Competent in Microsoft Office and familiar with CRM systems; knowledge of UK admissions processes desirable. Ability to work under pressure, manage competing priorities, and think strategically.

What we can offer you

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The opportunity to continue your career at a world-leading institution and be

part of our mission to use science for humanity.
Benefit from a sector-leading salary and remuneration package (including 41

days' annual leave and generous pension schemes).
Access to a range of workplace benefits including a flexible working policy

from day one, generous family leave packages, on-site leisure facilities and


cycle-to-work scheme.
Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with various staff

networks and resources to support your personal and professional wellbeing.

Further information

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The department Marketing, Outreach, Recruitment and Admissions (MORA) have


recently moved to our state-of-the-art offices in White City Media Works, which is the


heart of the new campus being built in the area.
The department operates hybrid working, between this campus and the main South Kensington campus.
If you require any further details about the role, please contact: Katharine Manley,


Head of Admissions at kmanley@imperial.ac.uk.

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.