Job Description

Main Tasks and Objectives

Provide telephone and email service for the Vista Retail Support contact centre on a rota basis. Co-ordinate field service engineers' visits to customer sites and escalate service requests to the appropriate team or organisation. To deal with any concerns over calls that engineers may have but to ensure that they attend the maximum calls which is feasible in the working day in the area being co-ordinated. Complete call incident reports, detailing field service engineers' involvement in sensitive calls for management and customers as required. Update and maintain the company database. Complete daily shift handovers to pass issues to colleagues and shift engineers. Liaise with other internal departments to ensure that calls are closed in the most efficient manner possible. Take an active role in streamlining processes and improving customer service.

Outcomes and Deliverables

Customers receive a professional service and feedback is positive Calls are prioritised and organised to meet Service Level Agreements All geographical areas are covered with minimal missed calls
Positive internal relationships are achieved

Vista Values

Customer Focused

Teamwork

Professional Standards

Creative and Innovative

Passionate and Proud

Responsible and Accountable

Ethical

Honesty

Trust and Respect

Environmental Sustainability

Socially Responsible

Job Types: Full-time, Permanent

Pay: 24,310.00 per year

Benefits:

Company pension On-site parking Private medical insurance Referral programme
Schedule:

Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person