Job Description

Details

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Reference number

432687

Salary

24,087
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Other

Contract type

Permanent

Type of role

Administration / Corporate Support

Legal Services

Other

Working pattern

Flexible working, Full-time, Homeworking

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Remote working (anywhere in the UK)

About the job

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Job summary

Casework Administrators play a key role in our reviews, providing accurate and timely support to casework groups and ensuring that we have the information and material necessary to carry out our investigations.


Each Casework Administrator works on a portfolio of cases, varying in complexity and conviction type, and is responsible for providing the administrative support vital for the conduct of the review - obtaining material from public and private bodies and then ensuring that it is returned complete at the end of a review, dealing with correspondence, speaking with applicants, and updating our digital case management system.


To be a successful Casework Administrator you must be positive, highly organised and able to juggle multiple tasks while maintaining accuracy and a keen eye for detail. We need someone who can be relied upon to build relationships and solve problems. In return, we offer you a unique perspective on the criminal justice system and criminal cases.

Job description

The purpose of the role is to provide administrative support to casework and thereby contribute to fulfilling the CCRC's purpose of finding, investigating and referring suspected miscarriages of justice.

Key Responsibilities and Tasks:

To provide administrative support on a portfolio of cases with minimal supervision, taking responsibility for the workload arising, ensuring that all work is carried out in accordance with CCRC policies and procedures and within agreed time frames, and using your initiative to determine and carry out any follow up procedures. Setting up new applications, including entering case-related details into the CCRC's digital case management system and maintaining up-to-date case records. Assessing new applications to determine application type; extracting and applying information from material obtained from other public bodies to ensure a case is prepared for review. Dealing with telephone enquiries from applicants and other agencies in the criminal justice system, seeking advice and escalating matters where appropriate. Replying to correspondence from applicants, their representatives and other interested parties, often including senior figures in the criminal justice system, seeking advice and escalating matters where appropriate. Liaising with public bodies, including the police, courts and Crown Prosecution Service to obtain material under section 17 of the Criminal Appeal Act 1995. On occasion, negotiating with private bodies to obtain information relevant to a case. Creating and maintaining good working relationships with all parties and building on the CCRC's reputation for being efficient and effective. Liaising with expert witnesses and court reporters to obtain quotations for their work in accordance with the CCRC's procurement policies. Downloading material provided to the CCRC in digital format and creating electronic bundles of material. Managing case closures, ensuring original material is returned to the appropriate source. Sharing best practice in respect of case administration with other CCRC staff. Carry out general administrative duties, such as data entry or taking minutes. Any other tasks required or volunteered for in addition to role as above.

Person specification

Essentia Criterial:

Lead: At least one year's previous experience in an administrative role. Please note, candidates must possess this essential experience for an application to be progressed. Competent in the use of up-to-date IT equipment and software packages, preferably Microsoft Office 365 Excellent interpersonal and communication skills, both written and oral, and a proven ability in sensitive call handling Able to evidence your ability to work on your own initiative, without close supervision Able to evidence your ability to follow detailed instructions, maintaining a high degree of accuracy, thoroughness and attention to detail Able to organise and prioritise own workloads and work to tight deadlines Able to work as part of a team to achieve positive outcomes and improve administrative processes An understanding of and commitment to diversity and how it applies to this role

Please refer to the candidate information pack which contains full details.

Behaviours

We'll assess you against these behaviours during the selection process:


Delivering at Pace Changing and Improving Working Together Seeing the Big Picture

Benefits

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Alongside your salary of 24,087, Criminal Cases Review Commission contributes 6,978 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We offer a wide range of benefits, including flexible working options. You can also look forward to:

A Civil Service pension - this will see us making a significant contribution to your pension fund 29 days' annual leave allowance (pro rata), in addition to eight statutory bank holidays and special leave allowance for your birthday Generous paid maternity, paternity and shared parental leave (SPL) which is in excess of the statutory minimum We have flexible working patterns, including access to a flexible working scheme We also operate a flexi time system which means you can build up to two additional days off per month Remote working (anywhere in the UK) - we will supply a laptop and any equipment you don't already have so you can work from home comfortably and safely Reimbursement for any travel, subsistence, and expenses 3 paid volunteering days per year Access to retail discounts and a cashback site Occupational Health Services and an Employee Assistance Programme Free eye tests and a contribution towards lenses or spectacles for VDU users

To find out more and apply, please visit our website.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Selection process timeline:

Applications should be submitted via our careers site by no later than

23:55

on

23 October 2025.

When you complete your online application, you will be asked to provide:

Step One: Application form

Details of your employment history, qualifications, any professional memberships, availability and our equal opportunities monitoring questions. You will also be asked some questions about our essential requirements for the role.


After submitting your application form, if you meet the essential requirements for the role, you will then be asked for the following:

Step Two: Criteria questions

You will receive an email with a link to provide us with evidence of how you meet the criteria listed within the Person Specification. It is essential that you give evidence, using examples, of proven experience/ competencies when addressing these criteria. You will need to submit your responses to the criteria questions before the closing date of the vacancy.


Please note that if you have not met the essential requirements for the role within your application form, you will not be asked the criteria questions. Applications must be submitted via our recruitment portal. CVs will not be accepted.

Shortlisting

Candidates will be invited to complete a short online ability test that aligns with the skills required for the role.

Please note that this test will be timed

. This will be sent to candidates via email on

24 October 2025

with a deadline for completion of

30 October 2025

. Please be advised that we are unable to offer extensions or alternative deadline dates.


Shortlisting is expected to be completed by

7 November 2025

and all shortlisted candidates will be advised of the outcome shortly afterwards.

Assessment

If you are shortlisted, we may ask you to complete a test, presentation, or other assessment as a part of the selection process. Further information will be provided to shortlisted candidates.


Shortlisted candidates will be invited to attend a panel interview between

17 November 2025 and 27 November 2025

via Microsoft Teams.

Offer

Our aim is to inform successful candidates by week commencing

1 December 2025.

One of our HR colleagues will be available to answer any queries you may have throughout the process.


Please note, the above dates are subject to change. It may not be possible to accommodate alternative requests for assessment and interviews. Please refer to candidate pack for the indicative timeline.


As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the HR team in the first instance.









Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : CCRC HR Team Email : hr@ccrc.gov.uk
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Recruitment team

Email : hr@ccrc.gov.uk

Further information

https://careers.ccrc.gov.uk/home