Job Description

We are seeking a highly organised and detail-oriented

Centre Coordinator

to join our team.

This is an ideal role for someone who wants to learn about & get involved with Facilities Management, Centre Management, Marketing & Event Planning. With development of the area on the horizon it is an ideal opportunity to join and get involved. Working with the Brunel Team and interacting with Head Office in a regular basis this is a busy & interesting opportunity.

Our ideal candidate will enjoy being front facing on our reception desk to support the Centre Management team with a range of duties & have a flexible approach. The successful candidate needs to be capable of using Microsoft Word, Excel, PowerPoint, Teams and Outlook as well as other applications (which training will be provided for). The successful candidate also needs to be organised, able to multi-task and able to deliver excellent customer service. The role deals with a wide variety of people from Head Office Senior staff, contractors, the general public & our Tenants.

Centre experience is not essential as training will be given as required.

The role requires you to wear smart but comfortable office wear.

Key responsibilities

Customer service

Covering front desk to be the first port of call for any visitors to the office (which could be tenants, contractors, members of the public or other stakeholders). Keeping the office readied & tidy.

Answering queries via telephone, email and social media accounts and where applicable, escalate any issues to the Centre Manager. Logging complaints to allow investigation.

Tenant support

The role supports the tenants of The Brunel with day-to-day enquiries and facilitates sending out comms via memos and newsletters where requested.

Maintaining Tenant records & ensuring our records are current.

Assisting The centre Manager with ensuring we hold compliance paperwork such as fire alarm servicing etc

Commercialisation

Processing card payments at Reception for various services and all transactions need to be correctly filed and logged.

We also work with an external company who book our promotional space, and this role needs to coordinate any bookings with them.

Administrative support

This role is main administrative support for the Centre Manager and Facilities Manager and will be required to carry out the usual range of administrative tasks.

Responsible for the petty cash procedure on site - Centre Management will ask you to order any sundry items that are not available from our normal suppliers.

The role requires the need to use our finance system and raise purchase orders and log all orders on our budget sheets.

Lost property items are typically found by Security and Cleaning - reviewing any uncollected items monthly and process.

Marketing support

Working with The Centre Manager to ensure our pages on the Brunel's website are kept up to date - as and when needed help source content for social media (Facebook, Instragram and LinkedIn).

The role needs to assist with managing additional marketing services to tenants such as renting out display cabinets, managing digital screen content and supporting any promotions on the mall.

The Brunel will have events throughout the year such as our Christmas Grotto, markets, and family events during Half Term/Holidays etc. which need to help organise. There may be requirements for the successful candidate to attend busy events so you will need to flexible during seasonal times.

The Brunel works with local charities throughout the year, and the role would be required to help support us with our charity works/events to help us achieve our ESG targets.

H&S

This role is one of the defibrillator and bleed kit champions for The Brunel and will need to arrange regular checks to ensure our equipment is rescue ready and arrange for servicing when required. Ordering first aid kit supplies as and when needed.

When working, the Candidate will be expected to assist in emergency procedures such as fire evacuations etc. so you will be required to use a radio (training will be provided).

Company Benefits

Company sick pay Company Pension Healthcare Company events Monday to Friday 25 days holidays plus bank holidays
If you are interested in this exciting opportunity click 'Apply' and send us your up to date CV.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Health & wellbeing programme On-site parking Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Administrative: 3 years (preferred) Office: 2 years (preferred)
Location:

Swindon SN1 (required)
Work Location: In person

Reference ID: Centre Coordinator - Swindon