Claims Handler Office Based Role ( Local Glasgow Applicants Only)
Job Description
Are you customer focussed? Is a customer at the centre of your thoughts?
Are you ready to join an exciting team in a hybrid / remote environment?
Then this is the role for you!
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..
As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.
What you will be doing?
Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
Establish timely reserves within authority limit by estimating value of claims
Identify potential Recovery and Fraud claims
Maximise Productivity within the Team
Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
Negotiate settlement of claims within authority limits
Contribute to a positive and supportive team culture
Qualifications
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The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues Self-motivated with the ability to work as part of an office based or remote team Excellent time management and organisational skills Good decision making skills Previous call centre experience is essential Previous property insurance experience preferred but not essential
Additional Information
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Local Glasgow based Applicants required.
Job Location
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Job Detail
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Job IdJD3448908
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGlasgow, SCT, GB, United Kingdom
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EducationNot mentioned