Job Description

We're seeking a proactive and organised

Client Coordinator Executive

to join our growing team. In this role, you will work closely with the Client Coordination team to ensure projects are managed efficiently from post-sale to completion, delivering the highest level of service to our clients. You will take ownership of tasks, anticipate needs, and coordinate across teams to keep projects on track.

Key Responsibilities:

Review, respond to, and resolve multiple internal and external emails daily

Coordinate consultant diaries and schedules

Contact clients via telephone to follow up on required information

Review client documents and gather necessary information

Maintain accurate and up-to-date records

Ensure timely delivery of client assessments by collaborating with Sales and Consultants

Monitor and adhere to assessment budgets

Manage and nurture relationships with clients

Perform administrative tasks, including updating spreadsheets, data entry, and management reporting

Key Requirements:

Strong customer service and client management skills with the ability to build lasting relationships

Excellent written and verbal communication skills

Strong time management and organisational skills

High attention to detail and accuracy

Adaptable and eager to learn as new services and processes are introduced

Ability to multitask and meet client deadlines

Office-based role at our Leeds site

What We Offer:

Annual leave plus a birthday holiday

Discounted private medical insurance (individual coverage after probation)

Subsidised gym/wellbeing membership

VITO days

Enhanced family-related leave pay

Access to company perks and Employee Assistance Program through Perkbox

Two weeks enhanced company sick pay

Standard Life Salary Sacrifice Pension

Social events and team activities

This role is advertised as a full-time, office-based position at our Leeds office. Following successful onboarding, we're happy to offer a hybrid working arrangement, with a weekly office presence

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: 24,420.00-25,000.00 per year

Benefits:

Casual dress Company events Company pension Gym membership Paid volunteer time Referral programme Work from home
Work Location: In person