We are seeking a dedicated and enthusiastic Coffee Shop Supervisor to lead our team at Ori Caffe in Cambridge within the john Lewis store in delivering exceptional service and maintaining high standards of food safety and quality. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our coffee shop operates smoothly while providing an inviting atmosphere for our customers. This role involves supervising daily operations, supporting staff, and contributing to a positive work environment.
Responsibilities
Oversee daily operations of the coffee shop, ensuring efficient service and adherence to food safety standards.
Lead, train, and motivate staff to deliver excellent customer service and maintain high levels of hospitality.
Assist in food preparation and culinary tasks as needed, ensuring quality and presentation meet our standards.
Manage inventory levels, placing orders for supplies, and ensuring the kitchen is well-stocked.
Maintain cleanliness and organisation of the coffee shop, including kitchen areas, dining spaces, and equipment.
Handle customer inquiries and complaints professionally, striving to resolve issues promptly.
Collaborate with management to develop new menu items or promotions that enhance customer experience.
Ensure compliance with health regulations and safety standards within the establishment.
Qualifications
Previous experience in a supervisory role within a cafe, restaurant, or hotel environment is preferred.
Strong leadership skills with the ability to inspire and guide a team effectively.
Knowledge of food safety practices and culinary techniques is essential.
Excellent communication skills with a focus on customer service and hospitality.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
A passion for coffee culture and an understanding of various brewing methods is advantageous.
Flexibility to work varied shifts including weekends as required by the business needs.
If you are passionate about coffee, enjoy leading teams, and thrive in a vibrant environment, we would love to hear from you!
Job Type: Full-time
Pay: Up to 13.00 per hour
Expected hours: No more than 20 per week
Work Location: In person
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