Job Description

Passionate About Coffee? Join Us as a Retail Coffee Shop Supervisor!

Are you a coffee enthusiast with a passion for providing exceptional customer experiences? Martin Carwardine & Co is seeking a dynamic and experienced Retail Coffee Shop Supervisor for our new Retail Coffee Shop opening within the coming weeks, within the centre of Wells.

We're not just another coffee spot. We're a haven for coffee and tea lovers, offering a curated selection of premium retail coffee beans, exquisite loose-leaf teas, and the finest brewing equipment alongside our delicious coffee-to-go. We're looking for a supervisor who can help us create a vibrant atmosphere, drive sales across all our product ranges, and lead our new coffee shop to success!

What You'll Be Doing:

Supervise Daily Operations:

Ensuring smooth service for both our takeaway coffee customers and retail shoppers.

Driving Retail Success:

Actively promote and advise customers on our range of retail coffee beans, teas, and brewing equipment, sharing your knowledge and passion to drive sales.

Expert Coffee & Tea Service

: Oversee the preparation and service of high-quality espresso-based drinks, brewed coffee, and tea, maintaining our standards of excellence.

Inventory Management:

Assist in managing inventory levels for coffee beans, tea, retail equipment, and all cafe supplies, including ordering and stock rotation.

Customer Engagement:

Ensure an outstanding experience for every customer, addressing inquiries and feedback with professionalism and enthusiasm.

Operational Excellence:

Uphold health, safety, and hygiene standards, ensuring the shop is always clean, welcoming, and well-presented.

Sales & Cash Handling:

Oversee till operations, cash handling, and daily reconciliation.

Merchandising:

Contribute to attractive and effective visual merchandising of our retail products.

Who We're Looking For:

Proven experience in a supervisory role within a coffee shop, cafe, or retail environment.

Strong knowledge and genuine passion for specialty coffee and tea, including different origins, roasts, and brewing methods.

Experience with selling retail products, ideally coffee/tea and related equipment.

A customer-first mindset with the ability to build rapport and drive sales.

Strong organizational and problem-solving skills.

Experience with POS systems and cash handling.

Flexibility to work every weekend.

What We Offer:

A competitive salary and [mention any specific benefits, e.g., staff discount, training opportunities, pension scheme].

The opportunity to be a key part of a growing and passionate local business.

The chance to deepen your knowledge of coffee and tea.

Ready to take the lead and share your passion for great coffee and tea?

Please send your CV and a cover letter outlining why you're the perfect fit for this role.

We look forward to hearing from you!

Martin Carwardine & Co is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: From 12.50 per hour

Benefits:

Company pension
Schedule:

Every weekend Weekend availability
Ability to commute/relocate:

Wells BA5 2RR: reliably commute or plan to relocate before starting work (required)
Experience:

Barista: 1 year (required)
Work Location: In person

Reference ID: RCSS