Job Description

Overview

We are seeking a dedicated and detail-oriented Collection Agent to join our team. The ideal candidate will play a crucial role in managing a small portfolio of customer accounts and ensuring timely collection of overdue payments. This position requires strong communication skills, and the ability to work effectively in a fast-paced environment.

Duties

Contact clients via phone, sms and email to follow up on overdue accounts and negotiate payment plans. Maintain accurate records of all communications and transactions using accounting software. Analyse account statements to identify discrepancies and resolve issues promptly. Collaborate with the other departments to ensure a best in class customer experience. Perform data entry tasks related to collections and maintain up-to-date client information. Utilise telemarketing techniques to reach out to potential clients for debt recovery. Demonstrate excellent phone etiquette while handling sensitive conversations with clients.

Qualifications

Previous experience in financial services or a similar role is preferred. Strong analytical skills with the ability to assess account information effectively. Excellent communication skills, both verbal and written, with a focus on phone etiquette. Ability to work independently as well as part of a team in a dynamic environment. A proactive approach to problem-solving and conflict resolution.
If you are passionate about helping clients manage their finances and have the necessary skills, we encourage you to apply for this exciting opportunity as a Collection Agent.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 25 per week

Benefits:

Company pension Flexitime Work from home
Work Location: Remote

Expected start date: 21/07/2025