Job Description

The Role

At iRG we are passionate about customer service and endeavour to make the customers journey as smooth as possible.

We are looking for a full-time commercial administrator who ensures the highest level of organisation and communication, whilst providing an excellent offering of customer care and satisfaction at all times.

As part of the role you will maintain effective liaison with various other departments within the business and be approachable for all customers to assist with queries.

You will update our shared management system throughout the repair journey to ensure clear communication with all departments. You will handle dissatisfied customers calmly, efficiently and in accordance with our company complaint process, ensuring the Bodyshop Manager is notified of any negative feedback.

Job documentation will be a large part of the role, maintaining customer records, presenting invoices, obtaining appropriate payments and following correct procedure when issuing courtesy cars to the customers is vital.

The front of house will be your responsibility and will need to be kept tidy at all times to promote the professional image of iRG.

During your career we will offer you the relevant training to ensure you are confident and knowledgeable within your role. We will also encourage upskilling into various other admin departments and will support you by providing the tools to ensure this is a success.

Desired Candidate's Qualities

Friendly, confident and professional at all times. Experience in previous customer service roles is preferred although full training will be provided for our systems and product knowledge. Being punctual and organised is essential Ability to detect and solve potential problems Excellent telephone manner Be a team player with fellow colleagues Drivers license is preferred but not essential

Benefits

28 days Holiday a year (up to 33 days with length of service), Pension Scheme, Employee Assist Program, Overtime & Bonus Schemes, career progression, Clean Working Environment, Maintained & Up to Date Equipment, Additional Learning opportunities (E Learning Courses & VM Training site dependent), Company Events including annual Christmas Party.

Job Types: Full-time, Permanent

Pay: From 25,438.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Company events Company pension Employee mentoring programme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Commercial Admin - Newport