Job Description

CRM and Sales Administrator / Co-Ordinator

Phenna Geotechnical and Environmental Consultancy

Location:

Harrogate or London preferred (Offices also in Glasgow, Coventry, Tiverton) | Hybrid working available

Employment Type:

Full-time (37.5 hours)

Salary:

20,000 - 30,000 per annum (DOE)

About Us

Phenna Geotechnical and Environmental Consultancy brings together some of the UK's leading businesses in geotechnical and environmental services: CGL, Concept, Mason Evans, InSitu, Silkstone, and STM Environmental - all part of the Phenna Group.

We're a collaborative, forward-thinking group looking for a highly organised CRM and Sales Administrator / Co-ordinator to help power our growth across the UK. This role offers the opportunity to work across multiple businesses in a technical, fast-paced environment.

The Role

As a vital part of our sales operations, you will manage CRM systems, coordinate proposals, track leads, and support our business development team to secure new opportunities.

Key Responsibilities

CRM Management

Maintain and update CRM data (Oracle NetSuite preferred) Monitor and report on sales pipelines, lead activity, and KPIs Act as the "CRM Champion" by supporting user training and troubleshooting issues

Sales Support

Assist sales and BD teams with tracking leads, coordinating bids and frameworks Prepare reports and dashboards for senior leadership Maintain follow-up actions from meetings and internal communications

Proposal & Marketing Coordination

Support bid preparation including assembling CVs, case studies, and capability documents Maintain a library of sales materials and templates

Client & Stakeholder Communication

Support diary and meeting coordination for the BD team Help organise client-facing events, briefings, and contact communications Ensure GDPR compliance in all contact list management

What We're Looking For

2-3+ years in a CRM admin or sales support/coordinator role Proficient with CRM systems (preferably Oracle NetSuite) and MS Office Highly organised, detail-oriented, and a natural communicator Experience in a technical, professional services, engineering, or consultancy environment preferred

Desirable Skills

Experience using procurement portals (Contracts Finder, Jaggaer, etc.) Familiarity with proposals and bids in technical or public sector environments Understanding of sales pipelines, KPIs, and reporting dashboards

Why Join Us?

Work across a group of leading geotechnical and environmental firms Hybrid working options available Collaborative, growth-focused culture
Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Schedule:

Monday to Friday
Application question(s):

Do you have RTW in the UK? Do you require a visa? If so, please specify what type of visa you hold (ie: Skilled Worker, Student, Dependant) Are you open to working in a hybrid capacity from one of our offices (Harrogate, London, etc.)? Do you have a full UK Driving Licence? Do you have at least 2 years of experience in CRM administration or sales support roles? Are you proficient in using CRM systems (e.g., Oracle NetSuite) and Microsoft Office (Excel, Word, Outlook)? Are you able to travel occasionally to other offices/meetings if required? (Expenses covered) Do you have any experience working in engineering, consultancy, or professional services environments?
Work Location: In person