Job Description

Location: Cralwley, West Sussex

This is a Fixed Term Contract role until 31 August 2026

Acron Aviation Training Systems play a key role on delivering the Acron Aviation Solutions mantra of 'Creating Safer Skies'. From our computer-based solutions all the way to our state-of-the-art Full Flight Simulators (FFS), improving the training experiencing and creating safer skies is at the heart of everything we do. Our Fixed Training Devices (FTD) and FFS feature aircraft-specific flight decks, offering the form, fit, feel, and function of the actual aircraft.

About the role:

The Customer Business Team are responsible for ensuring that all customers, whether they are our airline customer, or a B2C client, receive world class customer support during their time in training with L3Harris. As the Customer Business Administrator you will be responsible for supporting the Coordinators that promote retention and loyalty with day to day admin functions. You will be responding to customers queries, ensuring that customer requirements are fulfilled, raising sales orders and credits, assisting on organising and managing all pre course information and future requirements are anticipated.

What You'll Be Doing:

Liaise with global customers by telephone and email, building strong customer relationships Manage all airline accounts and ensure upcoming training is organised, and all supporting documents and requirements are in place Work with the Training Delivery and Customer Administration teams to create and send Sales Orders, Sales Returns and Quotations on SAP Own CRM management ensuring all customers are updated and Customer contact lists maintained Liaise with the Planning and Rostering Departments to plan courses in line with Customer requirements Complete monthly finance reconciliation to ensure that training activity has been invoiced appropriately Support Customer Business Team manager with any adhoc projects Assist in hosting customers when in the training centre

Essential Skills:

Fully competent in the use of Microsoft Office, specifically Word, Outlook, Excel and Power Point Ability to manage complex or unique high-volume activities under tight time constraints Willingness and ability to respond flexibly to the needs of Customer Business Team Manager Ability to work flexibly, including some evenings, weekends and public holidays

What else could be helpful to be successful in this role:

Experience of working in a customer facing department Administration experience Experience of working with SAP or similar financial tools

Please note: onsite working will be expected for at least 4 days per week.

All candidates who wish to be considered for this vacancy must have the right to work in the UK.