Job Description

Customer Care Assistant - Reception

Join our Customer Experience Team and be the friendly face that connects our residents to great service.


We're looking for someone who's confident, organised, and passionate about delivering excellent customer care. In this key role, you'll help ensure every resident has a smooth and positive experience when they contact us.

What you'll be doing:

Greet and assist visitors, providing a welcoming and professional first impression Issue and manage visitor passes to maintain site safety and compliance Logging and tracking complaints and customer contacts Guiding residents to the right services and support Supporting service improvements across the organisation Providing essential admin support to the Customer Experience Team Maintaining accurate and secure records Producing reports for managers and committees Helping the department run efficiently day-to-day

What we're looking for:

Experience in an office environment with strong IT skills (especially spreadsheets and databases) Confidence using various systems to manage information A professional, welcoming approach as the first point of contact Strong communicator with confident, professional speech and active listening skills to understand the needs of residents, visitors, and staff. Skilled in calmly and constructively resolving conflicts and difficult situations Excellent organisation and attention to detail A clear understanding of data security and confidentiality (GDPR) A commitment to equality, diversity, and inclusion

Working hours:

Monday to Thursday: 09:0017:00 Friday: 09:0016:30

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.


With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we offer:

Excellent pension scheme with generous employer contributions 25 days annual leave (rising to 30) plus bank holidays, with holiday trading options Free, fully equipped onsite gym and changing facilities 3 days paid volunteering leave through our Make a Differencescheme Free Employee Assistance Programme, including counselling Free annual flu vaccination Cycle to Work scheme A chance to work in one of the most beautiful and vibrant parts of the South West - Check this out! Living and Working in Plymouth*

How To Apply:

If this sounds like the opportunity for you, click Apply and submit your CV. Be sure to reference the person specification to show how your skills and experience match the role.


For an informal discussion about this role, please contact Sarita Banyard, Customer Experience Manager on 07542 502 541.

This post is not suitable for job share.

Shortlisting Date: 16th October 2025


Interview Date: 20th October 2025


If you are an apprentice, please ensure that you make the Talent Management & Staff Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.