Job Description

Job no:

509191

Work type:

Permanent

Location:

Warwick

Categories:

Customer Service

Customer Engineering Coordinator

Tachbrook Park, Warwick

Permanent, Full-time, Hybrid

Salary: 26,000

About the Role

------------------



We're looking for a customer-focused and organised professional to join Calor in a key operational support role. You'll be responsible for the administration and coordination of

gas-related emergencies, service orders and company asset maintenance

, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.



This is a varied role where no two days are the same. You'll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor's safety and business objectives.

Key Responsibilities

------------------------


Create and manage work orders in line with Calor policies and training materials, capturing labour, equipment and material requirements Schedule engineers and colleagues, ensuring customer appointments are confirmed promptly Raise and manage purchase orders using Calor's ERP system Order materials, liaise with suppliers and arrange delivery of parts to site Use external systems and search tools to support work planning and order accuracy Review cancellations and aborts, arranging follow-up appointments where required Support work order completion, accountancy and closure (TECO) processes Manage cases within Calor's CRM system and maintain accurate records Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs Respond to customer communications within agreed timescales, issuing holding responses where necessary Produce customer correspondence using Calor-approved templates and formats Ensure GDPR compliance at all times when handling customer information Take ownership of customer queries and complaints through to resolution Promote Calor services where appropriate, delivering professional and empathetic communication Work collaboratively with colleagues and departments, sharing best practice Contribute to continuous improvement of processes and customer experience Always prioritise safety, compliance and personal wellbeing

What We're Looking For

--------------------------


Excellent written and verbal communication skills Strong interpersonal skills with a calm, confident and professional manner Ability to use initiative, analyse information and solve problems effectively A flexible team player with a strong customer-focused mindset Resilient and tenacious, with the drive to achieve team and business goals Previous experience in a customer service or call centre environment is desirable but not essential Educated to GCSE standard (or equivalent), including English and Mathematics

Why Join Calor?

-------------------


Be part of a business where

safety and customer service are central to everything we do

Work in a varied role with exposure to operational, planning and customer support activities Develop transferable skills across systems, coordination, and stakeholder management Join a supportive team with opportunities to learn and progress within the organisation

What we can offer you?

--------------------------


25 days annual leave plus 8 Bank Holidays Private Medical Insurance Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, upto 7.5% after 2 years) Life Assurance Staff discounts on gas Shopping discounts

Advertised:

13 Jan 2026 GMT Standard Time

Applications close:

27 Jan 2026 GMT Standard Time