Job Description

Location:

Bridgnorth

Hours:

37.5 hours per week. Monday to Thursday (08:30 - 17:00), Friday (08:00 - 13:00)

Salary:

25,000 - 35,000, dependent on experience

Are you an excellent communicator with a knack for coordination and a passion for precision?

Due to continued growth, we are looking for a Customer Projects Coordinator to join our Customer Delivery team and help drive project success across world-class engineering programmes.

Who are we?

At Grainger & Worrall, we specialise in producing complex cast and precision-machined solutions for pioneering technologies across diverse industries, including automotive, aerospace, defence, motorsport, and more, highlighting our versatility and commitment to driving future technology development and decarbonising mobility.

Our commitment to engineering excellence and breakthrough innovation was recently recognised with The King's Award for Enterprise in Innovation -- our fourth accolade in this prestigious programme. This honour reflects the significant impact of our work on the future of mobility and sustainable technology.

Driven by a team of talented and experienced engineers and specialists, we push boundaries and innovate to bring cutting-edge ideas to life.

We work with leading manufacturers of high-performance vehicles, helping them turn their ambitious designs and vision into reality. Through the expertise of our team and state-of-the-art facilities which combines cutting-edge engineering with advance manufacturing processes, we deliver high-performance components tailored to meet the demanding requirements of our clients' innovative applications. We're proud to shape the future of engineering.

About the role

As a Customer Projects Coordinator, you will support the smooth delivery of repeat and re-order business within ongoing customer projects. Reporting to the Head of Customer Delivery, you'll act as a key link between customers and internal teams, ensuring project continuity, data accuracy, and timely execution.

What you'll be doing:

Managing customer communications for repeat orders and project updates Coordinating with Planning and Production to confirm capacity and delivery timelines Maintaining accurate project documentation and ERP records Supporting despatch, shipment, and invoicing processes Preparing data for internal reviews and customer KPIs Monitoring project changes and communicating updates Contributing to process improvement and customer satisfaction initiatives

Who we're looking for

You'll be organised, collaborative, and self-assured working across teams to keep projects moving.

A-level or equivalent education; further study in Business, Engineering Administration, or Supply Chain preferred Experience in customer service, order management, or project coordination within manufacturing or engineering Familiarity with ERP systems (e.g. Microsoft Business Central, SAP) Strong written and verbal communication skills Excellent attention to detail and organisational ability Comfortable managing multiple priorities and deadlines Proficient in Microsoft Excel, Outlook, Word, and PowerPoint Resourceful and keen to develop into Planning, Project Management, or Operations Ability to travel to site

What you'll get

We'll provide you with a supportive and engaging environment where you can grow your skills and further your career. We'll work with you to develop your personal professional development plan, tailored to your goals and ambitions.

In addition, you'll get the following benefits:

25 days holiday plus bank holidays with the option to purchase more holiday days after your first year Westfield Health Insurance Gym membership Company pension Free onsite parking Additional shift bonus (where applicable) Family Ironbridge Pass

What to expect:

At Grainger & Worrall, we're committed to creating an inclusive workplace where everyone is valued and respected. We believe that diversity drives innovation and excellence.

Joining our team means being part of a culture that values positivity, adaptability, and teamwork. We strive to innovate and improve, ensuring everyone shares in our success.

We're committed to supporting applicants with disabilities and we're happy to make reasonable adjustments throughout the recruitment process and in the workplace to suit your needs. If you require any adjustments or additional support, please let us know.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Work Location: In person