Job Description

Customer Service Coordinator

Job ID

244047

Posted

20-Oct-2025

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland


CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.


We are recruiting a Customer Service Advisor to join the team located in Inverness! The position of the Facilities Duty Officer incorporates FM services and Customer Services in an active role where daily inspections, procedures and duties are carried out to the FM contract specifications.

The Role

Provide a supportive role under the Facilities Manager and FM Supervisors Complete nominated tasks, customer care surveys, activities and projects organised in connection with our client Assist / contribute to maintaining the partnership and close working relationship with our client Comply with all company policies and procedures Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and escalate / resolve to a satisfactory conclusion Maintain up to date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls. Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.
This is a maternity cover position ending July 2026.

Hours

26.5hrs per week One weekend in 3 Sat 06:30 - 16:00 & Sunday 11:30 - 18:45 Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary).

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.