Job Description

We are looking for an enthusiastic and pleasant individual to join the

Callidus Trade

team as a

Customer Service and Administration Assistant

. This is a varied role combining customer service and administrative responsibilities. You'll play a key part in supporting our customers, processing information efficiently, and providing vital support to our engineers.

Key Responsibilities

Act as the first point of contact for customers, handling inquiries in a friendly and professional manner. Deliver excellent customer service, ensuring queries are resolved quickly and effectively. Process and input customer and order information accurately into our CRM system. Handle queries regarding product orders, delivery status, and general trade-related questions. Take down and relay technical information from customers to engineers clearly and effectively. Provide after-sales support, building strong relationships with customers. Assist with general administrative duties to support the Trade and Administration Department. Collaborate with colleagues across departments to maintain smooth operations.

Skills & Attributes

Strong communication and interpersonal skills with a customer-first approach. Ability to process and communicate information clearly, both verbally and in writing. Excellent organizational skills with attention to detail. Confident handling multiple tasks and prioritizing in a busy environment. Comfortable using CRM systems and general office software (training provided if required). Proactive, enthusiastic, and a supportive team player.

What We're Looking For

The ideal candidate will be bright, approachable, and eager to learn. You'll thrive on providing excellent customer service, while also being highly organized and efficient in administrative tasks. If you enjoy problem-solving, working with people, and being part of a supportive and growing team, we'd love to hear from you.

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company pension On-site parking
Language:

English (required)
Location:

Newton Abbot TQ12 3SH (required)
Work Location: In person