Job Description

Lima Kitchens is a growing kitchen and interior design and installation business based in Milton Keynes. With this growth we are undertaking a slight restructure and are recruiting for a customer service and administrator / order process.

This position is a vital role within the business as you will be the main client contact during projects with administrative duties which will directly impact the smooth running of each project.

The ideal candidate

will have some customer service and administration experience. Industry experience is advantageous but not essential. As a bespoke interior design and installation business we work to a high bar to achieve 5customer service and accuracy. As part of this we are seeking to recruit a dedicated customer service assistant and order processor. You will need a calm manner, methodical approach and attention to detail with strong communication skills.
You will be required to use email, letter, company specific applications. You will also need to have a full driving licence and your own vehicle as your role will require site visits.

Your day to day duties will include:

Independently managing pre-project start calls and call at end of day one. Setting up project WhatsApp groups for trades Setting up project WhatsApp groups for clients Regular catch up calls with clients, backed up in emails Independently visiting site to speak face-to-face with client as required Fluid communication with Installation Manager to remain up-to-date with project progress Liaising with suppliers and trades where required for updates Assisting with logistics which may include visiting site with ad-hoc items Managing all remedial and post project requirements including; Replacement items Warranty registrations Handover paperwork and sign off Warranty queries Promotion queries Organising, processing and selling additional items for projects Working with Technical Designer for order checking and sending confirmations Accompanying confirmation meetings with clients for introduction and note taking Printing and allocating site packs Booking external services for team: Structural engineer visits Building control Waste management Asbestos management Trade vetting and insurance maintenance Business administration and facilitation Monitoring and obtaining quotes for utilities and insurance Assisting with obtaining invoices and receipts Booking travel, accommodation and events Confirming client and supplier appointments Answer calls and checking voicemails
Other duties will be required along with business needs. Your position will predominantly be Monday - Friday 8:30 - 5:30 but some Saturday working may be required. On these occasions you will have a day off in Lieu.

Salary will be dependent on experience between 27,500 - 32,000. We are unable to assist with relocation and do require you to be based from our showroom.

Job Types: Full-time, Permanent

Pay: 27,500.00-32,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Free parking On-site parking Store discount
Schedule:

Monday to Friday
Experience:

Customer service: 2 years (preferred) Sales administration: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 30/07/2025
Reference ID: CSA/725