Job Description

At Graphic Packaging International, we package life's everyday moments for a more renewable future.

We produce everything from the paper cup that may have held your coffee this morning, to the box that contained your frozen meal last night, to the box that held your beer or pop cans last weekend. As one of the world's largest global producers of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate.

We are committed to workplace diversity and offer compensation and benefits that are among the industry's best to reward the talented people who make our company successful.

Job purpose

In this role you will support the Internal Customer Service Team with a high standard of administration support and assist with preparation relevant documents.

Being a natural team player you will strive to build strong working relationships with the Customer Service Team and our customers alike.

Position Details

37.5 hours a week Monday to Friday Hybrid working available (once fully trained)

Key Objectives & Responsibilities

To support the customer service team in the day to day running of the accounts. Produce daily stock sheets and call off reports for customers. Support Customer Service Executives with customer forecasts via excel spreadsheets. Keep on top of retail management and customer samples to make sure they get sent out when required. To regularly liaise with the Customer Service Executives and the Team Leader to ensure customer requirements are consistently satisfied. Utilise both verbal and written communication in order to communicate and liaise effectively with the customer and internal departments Represent the department in a professional and friendly manner Develop an effective working relationship with all of our relevant customer contacts. To provide sickness and holiday cover where required for other members of the team. Adhere to all health and safety absolutes on site.

Performance Indicators

Maintain a high standard of account administration following the Company's ISO90000/90001 procedures Ensure a high level of Customer Service is provided to external and internal customers

Skills / Qualifications

Previous experience working within a Customer Services environment Excellent IT skills (inc Excel) Excellent standard of numeracy and literacy Ability to work under strict deadlines and targets, preferably in a fast paced manufacturing environment

Interpersonal Skills

Excellent communication skills essential, ability to understand clear written and verbal instructions. Good understanding of procedures and processes. Highly responsible, reliable and flexible with a strong work ethic Quality and safety conscious Punctual, presentable and with good attendance

Why join Graphic Packaging International?

We are the UK's leading folding carton manufacturers A growing business in the food packaging industry and part of the network that serves all major UK supermarkets Competitive salary Benefits including Life Assurance

If this sounds like something you would like to be a part of, we'd love to hear from you.

A World of Difference. Made Possible.

Graphic Packaging International is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Bereavement leave Company pension Flexitime Free parking Life insurance On-site parking Referral programme Sick pay Work from home
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person