Job Description

Job Advert


At Livity Life, part of Millbrook Healthcare Group, we're leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.


We have an exciting opportunity for a

Customer Service Coordinator

to join the team within our East Sussex Technology Enabled Care (TEC) Service Centre. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Livity Life work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users' care technology needs all the way through to the installation, maintenance and review of technology equipment.


To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department. To support stock selection and management when required to ensure orders can be processed quickly and effectively.

About the role:

Assist and manage incoming calls and answering any customer queries Coordinating equipment orders to be delivered, installed and collected Order analysis by checking, identifying and reporting any errors made via online orders Providing telephone and email advice to clinical/social care staff to support effective TEC prescription General administration that supports daily activities and duties You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained Working with people experiencing different vulnerabilities.

What are we looking for?

Experience in a similar, busy and fast paced customer service environment Relevant telephone-based customer service experience is preferred Good attention to detail and accuracy Previous experience of administration, order processing and scheduling of workloads Professional and confident manner via telephone and email Previous stock management experience would be advantageous but is not essential Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

25,396.80 Monday to Friday 40 hours Up to 33 days holiday (including bank holidays) Company Pension Scheme. Life Assurance. A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes.


We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice


Our core company values 'LIFE' newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Values

L

ead by example in setting the standards which define our purpose.

I

nspire and empower, collaboration, shared purpose and inclusion.

F

airness- we act ethically and with integrity in everything we do.

E

ntrepreneurial - innovate with purpose, with a mindset resilient to change.

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.