Job Description

Customer Service Coordinator - Parts

Fixed Term - 12 months (maternity cover)

Groundhog UK Ltd is looking for a Customer Service Coordinator - Parts, to join our Purchasing team.

We are a long-established, privately owned manufacturer of high-quality site welfare accommodation units, including static, mobile, and bespoke solutions. We pioneered the mobile welfare unit in 1987, designing, developing, and patenting a product that has since achieved wide success across the construction, rail, civil engineering, and utilities sectors. Our business is built on innovation, quality, and the commitment of our people.

The Role

We are seeking a Customer Service Coordinator (Parts) to join our team on a fixed term 12 month contract, covering maternity leave. You will provide customer service and parts coordination support, managing enquiries, quotations, orders, suppliers, and deliveries to ensure a high standard of service.

Key Responsibilities will include but not limited to:

Handle customer enquiries by phone and email Provide parts support (technical and non-technical) Prepare quotations and process customer orders Raise purchase orders and liaise with suppliers Coordinate couriers and monitor deliveries Maintain accurate records on internal systems

About You

Do you have a methodical and organised approach to work? Could you be proactive and solution-focused, particularly when dealing with supply or delivery issues. Are you professional, confident, and customer focused.

Person Specification: Qualifications and Experiences

Essential criteria:

Customer service or order processing experience via telephone and email Confident communicator with strong attention to detail Comfortable using ERP/CRM or order management systems GCSEs (or equivalent) including English and Maths Competent IT skills, including Microsoft Office (Word, Excel, Outlook) High level of accuracy and attention to detail with strong organisational skills

Desirable criteria:

Experience in manufacturing or engineering environments Experience working with parts, spares, or components NVQ / Level 3 qualification in a relevant discipline Experience providing parts support (technical and non-technical) Ability to prepare quotations and process customer orders Ability to raise purchase orders and liaise with suppliers Experience coordinating couriers and monitor deliveries Experience maintaining accurate records on internal systems Basic technical understanding of procurement, supply chain, or manufacturing lead-time constraints
What We Offer

Stable role in a well-established manufacturing business Supportive team environment Opportunity to develop technical and operational knowledge
Please apply with CV and covering letter.

STRICTLY NO AGENCIES PLEASE

Job Type: Fixed term contract
Contract length: 12 months

Ability to commute/relocate:

Neath SA10 8HH: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person