Job Description

Overview:

Are you a personable and customer-focused individual, with previous experience in customer services?

As a Customer Service Coordinator, would be responsible for providing a Homecare delivery service to our Homecare group. Your main focus will be taking responsibility for ensuring a professional and courteous service is maintained for our customers.


This role will be 37.5 per hours a week Monday-Friday and based at our office in Runcorn.

Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.
Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products.
Responsibilities:
Processing all customer purchase orders accurately and on the day they are received Monitoring and emailing out all correspondence from the team central email inbox Ensuring all incoming calls are actioned in a timely manner Actioning the daily shortage report for customers Liaising with hospitals to advise on any out of stock products, restrictions or any other delay to a scheduled delivery Ensuring all products which are not delivered on the due date, have the appropriate reason code assigned to them Logging issues in a timely manner onto Ulysses and arranging replacement orders, collections and debits/credits Providing customers with Certificate of Analysis and Certificate of Conformance upon request

Qualifications:
Customer service experience, either phone based or face to face is essential Excellent administration skills to ensure accurate information Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations Ability to work under pressure in a fast-paced environment Interpersonal skills GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ


BenefitsNo rota'd weekend working and no night shifts Contributory Pension Scheme (rises with service) Role specific tailored training and development plan Life Insurance (4 x salary, death in service) 33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays Healthcare cashback scheme (including dental, optical & alternative therapies) Maternity, Paternity and Adoption Leave Professional fees paid Bike to work scheme Long Service Awards Employee Assistance Programme Free onsite parking and subsidised canteen Blue Light Card Company funded family days out


We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.