Job Description

Are you passionate about delivering exceptional customer service?

Do you have strong organisational skills and thrive in fast-paced, high-volume environments?

We are proud of our company and how we serve our customers. We work hard to earn the trust of our customers, our peers, and our planet. If you'd like to join our brilliant team, we want to hear from you!

About the Role

We have an exciting opportunity within our

Call Handling Customer Service Team

at our County Durham site.

Purpose of the Role:

You will work closely with account managers to provide professional support to customers, acting as the day-to-day contact for orders, active sales, promotions, and samples. Your goal is to ensure every customer has a positive experience by responding quickly and accurately to their needs.

Key Responsibilities

Handle inbound calls and manage email queries from customers and end users. Process and validate customer orders, ensuring accuracy and timely acknowledgment within 24 hours. Advise customers on potential delays and provide accurate delivery information. Collaborate with planning teams to ensure order intake aligns with production capacity. Manage B2C and B2B order processes, including arranging delivery and collection dates. Provide weekly reports and administrative support to customers. Support service level improvements and systems development.

Essential Skills & Experience

Minimum

3 years' experience

in call handling

and order processing within a customer service environment. Proven experience in

high-volume call handling

. Strong data entry and administration skills. IT literate with excellent Microsoft Excel skills (including advanced functions). Strong planning and organisational abilities. Excellent communication skills, both verbal and written. Ability to resolve queries professionally and efficiently.

Desirable

Knowledge of SAP, EPICOR Customer service experience within a

manufacturing organisation

.

Qualifications

Good level of education. Highly computer literate with experience using Microsoft software and ERP systems.

If you're ready to make a difference and join a team that values excellence, apply today!

Job Type: Full-time

Benefits:

Additional leave Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking
Experience:

Call Handling Complaint management : 2 years (required) Call handling: 2 years (required) Administration/order processing : 2 years (required)
Work authorisation:

United Kingdom (required)
Location:

Shildon DL4 1PX (preferred)
Work Location: In person