Job Description

Join Saica Flex, a division of the Saica Group specializing in flexible packaging and labeling. At Saica Flex, we have a challenge: to drive and develop sustainable solutions based on the principles of the circular economy.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Flex, you'll be part of the circle!


We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

Job:

Customer Service Coordinator

:

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.


Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.


We are now seeking a motivated candidate to join our team and build a career in the print industry.


Sustainability at Saica begins with our values - we care, we value and we challenge.


Why Choose Us: By joining the Saica Group, you are choosing more than a job - you are choosing a purpose-driven career that aligns with your values. You will collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.


Join Us Today and Shape Tomorrow's Sustainable Solutions with the Saica Group.


About the role:


We are offering an exciting opportunity for a Customer Service Coordinator to join our team.


You will be responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end to end administrative support from point of order to delivery.


Accountabilities:


Communicate daily with Sales Managers on all general enquiries regarding key accounts. Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts. Monitor aged stock on behalf of the customer and Saica Flex. Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches. Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results. Provide a high standard of customer care at all times, developing close, supportive business relationships with key customers. Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally. When required, provide weekly/fortnightly/monthly data for our customers. Liaise with the Finance Shared Services team to ensure all customers' accounts are paid and that there are no outstanding disputes. Work closely with all members of the internal support department in the sharing & gathering of customer and product information. Continuously promote the business and its expertise to support sales activity Communicate effectively with all other areas of the business as required including, Production Planners, Accounts and Sales to create a clear and concise process. Skills and Attributes: Computer literate - specific experience of MS office in particular Word, Excel & Outlook Customer Service or Administration NVQ advantageous but not essential Previous customer service experience, ideally gained within a manufacturing environment Experience of dealing with customers via telephone and email communication Experience of general office administration & working closely with colleagues in other departments
What do we offer?


Friendly atmosphere Progression Employee of the Month Award (monthly and annually) Holiday entitlement 25 days plus Bank Holidays o Refer a Friend Scheme of 500


Cycle to Work Scheme Employee Assistance Programme Employee Discount Platform Eye test vouchers Free Tea/Coffee
What do we offer?


Monday to Friday 37.5 hours


Hybrid working


Interested? If you have a can-do, will-do approach to join a hardworking, dynamic, passionate, manufacturing team, please send your CV today.

Work Experience:

Customer Service

Education:

Adult Education Qualifications: N/A

Worker Type:

Fixed Term Contract (Fixed Term)

Why choose Us

By joining the Saica Group, you're choosing more than a job - you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.


Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.

All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.