Job Description

Join Our Team at Eurotech Fire Systems as a Customer Service Coordinator!

At Eurotech Fire Systems, our business is thriving, and we're looking for a dedicated Customer Service Coordinator to support our growing customer base and internal team.

We are a leading provider in the fire safety industry, committed to delivering innovative solutions and unparalleled customer service. With a focus on quality and reliability, we strive to ensure the safety and peace of mind of our customers across various sectors.

We are passionate about what we do because we:

Save lives Protect life and property Are proud to offer the correct fire detection solution for our customers' application, depending on fire detection requirements, territory, price, and positioning Provide a single brand solution that is a genuine alternative to 'open' and 'closed' Can be trusted from the day of installation to the end of product life Are fully approved to national and international standards Are supported by the most experienced and knowledgeable team in the fire industry both pre and post-sales We care

Position Details:

Schedule:

Monday to Friday, no weekends

Reports To:

Office Manager

Job Type:

Permanent, Full-time

Location:

On-site, Waterlooville

Key Responsibilities:

Collaborate with fellow Customer Service Coordinators to ensure seamless customer support. Process customer orders efficiently and accurately. Take full responsibility for handling customer returns and keeping the returns database current. Provide exceptional support to both customers and internal teams. Utilise our online CRM system to generate quotations and sales orders. Handle order processing using our SAGE business system as well as creating purchase orders ready to send to our suppliers. Arrange export shipments, including preparation of necessary documentation. Effectively communicate and coordinate with our suppliers. Maintain and update customer and supplier information in both our CRM and SAGE systems. Perform additional tasks as assigned by the Office Manager or Managing Director.

About You:

Ability to use a variety of IT systems (training will be provided). Excellent multitasking skills and the ability to manage multiple priorities simultaneously. Strong administrative skills and attention to detail. Superb customer service skills and a problem-solving mindset. Eagerness to go above and beyond in delivering exceptional service to our customers.

Salary:

Up to 25,000 per year (Dependent on Experience)

Join our dynamic and supportive team and be part of a company that values your contribution and fosters your growth. Apply today to start your rewarding career with Eurotech Fire Systems!

Apply Now

and take the next step in your professional journey!

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Work Location: In person