Job Description

Full-time | Office-based | Wellingborough, Northamptonshire

39.5 hours per week | Monday-Friday plus out of hours cover on a rota (approx. 1 in 4)

Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business? We're looking for a Customer Service Coordinator to help keep our service operations running smoothly -- you'll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish.

About Us

We're a trusted name in commercial catering equipment facilities support, working with some of the UK's most recognised brands. Based in Wellingborough, our business is driven by family values and a genuine appreciation for every team member's contribution. Our open culture, modern workspace, and strong focus on quality service make us a great place to grow your career.

About the Role

As a Customer Service Coordinator, you'll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include:

Act as a first point of contact for clients, providing updates and responding to queries.

Proactively follow up on open jobs, ensuring progress through to completion.

Allocate jobs to engineers and communicate requirements clearly.

Schedule and coordinate planned maintenance visits.

Support engineers with the information and resources they need to deliver an excellent service.

Keep our systems up to date, maintaining accurate records and compliance.

Produce and maintain client and internal reports.

Produce client estimates, source, and order spare parts, and liaise with suppliers.

Support the wider service team with both routine and ad hoc tasks.

Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based).

You don't need catering industry experience -- we'll teach you what you need to know. You will need a natural curiosity about how things work, a willingness to ask questions and excellent people skills will really help you thrive in this role.

What We're Looking For

Previous experience in a customer service, administrative or coordination role

A methodical, organised approach with good attention to detail

Strong written and verbal communication skills

Comfortable working with systems (we use Office 365 and service management tools)

Able to juggle tasks, stay calm under pressure, and meet deadlines

A team player who's ready to learn, adapt, and pitch in where needed

What You'll Get in Return

A varied and interesting role

Supportive team environment with regular feedback

Spacious, modern office with free parking

Competitive salary

Death in service cover

An open, honest culture where your ideas are valued

What We Value

A learning mindset -- willing to ask questions, make suggestions, and develop

A focus on outcomes -- solving problems, seeing the bigger picture, and delivering quality

A team spirit -- open communication, collaboration, and shared success

Ready to apply?

If this sounds like the right next step for you, we'd love to hear from you. Apply now with your CV and a short note about why you think this role could be a good fit.

We are an equal opportunities employer and welcome applications from everyone. If you require any adjustments to support your application or interview experience, please let us know and we will do our best to accommodate you.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Life insurance Work from home
Application question(s):

How would you describe your working style ? Describe your career aspirations for the next 2-3 years You will need to complete online aptitude testing within 48 hours of applying. Please confirm that you can do this. What is your availability and current notice period? Explain specifically how your previous experience would be relevant to this role at Arolite.
Work Location: In person