Job Description

Company Overview

Would you relish the opportunity to become an integral part of a small, dynamic company, valued for your ability to get involved in many aspects of a growing business? Are you super-organised and happy to use your own initiative?

Launchpad Publishing Ltd is home to three exciting brands - Whizz Pop Bang (a fun and educational science magazine for children), Hoopla (the happy magazine for kids), and Letterbox Lab (a science kit subscription for curious young minds). We're also closely connected to our sister companies, Sublime Science and Science Boffins, which bring hands-on science fun to events and parties.

We're looking for a confident, proactive and organised person to join our Cirencester-based team. You'll work closely with our Office Manager to keep everything running smoothly - providing brilliant customer service, packing and sending orders, and helping with day-to-day admin. It's a varied role where no two days are the same, perfect for someone who thrives on being helpful and taking initiative.

Summary

We're a small, friendly team where everyone pitches in - and we're looking for someone who shares that team spirit. If you're someone who enjoys getting stuck in, who sees what needs doing and jumps in to help, this could be the perfect fit.

Essential Skills/Experience

At least 2 years' experience in an office-based customer service role Comfortable using Microsoft Word and Excel; confident picking up new systems. Experience with WooCommerce is a bonus

Person specification

You enjoy dealing with customers and can delight and impress them with your super-friendly and efficient customer service You have an excellent level of written and spoken English - as an educational magazine publisher, it is vital that all of our interactions with customers include a high standard of spelling and grammar You have previous experience of office administration and customer service You're a natural problem-solver, organised, excellent at using your own initiative and you can manage your time well

Role responsibilities

Provision of exceptional customer service via our email support system, telephones, and across our social media accounts - keeping our customers happy is one of our core principles; we aim to go the extra mile wherever possible to help create a positive vibe about our company and our products Timely packing and mailing out of orders to ensure that customers are happy and that the company is run efficiently Warehouse management - conducting regular stock takes, keeping the warehouse neat and tidy and ordering supplies when needed Support for other team members when needed - for example, sourcing competition prizes and helping to find images Working with management to help drive the company forwards and maintain and further develop our excellent customer service record

Remuneration

The salary will be 24-26,000 per annum, depending on experience. There is also the potential for this role to expand and evolve to include more responsibilities as the business continues to grow.

Location

The job will be based at our Cirencester office.

Our company

Launchpad Publishing is a growing, purpose-driven company passionate about inspiring children to explore the world through science and creativity. We're a small team with big ambition - and we're proud of the warm, collaborative atmosphere we've built. If you're looking for a varied role where you can make a genuine impact, this could be the perfect fit. We are focussed on providing all of our customers with an excellent experience from start to finish - both in our products and in our customer service. We're looking for someone who can help us to accomplish that and to join us on our journey at this very exciting stage of our business.

Next steps

Does this sound like your perfect job? If so, we'd love to hear from you, please send your CV and covering letter. Applications that do not include a covering letter will not be considered. Please do not apply for this role unless you have the skills and experience that we're looking for.

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 2 years (preferred)
Work Location: In person