Job Description

Customer Services Centre Officer

Location:

1 Catford Road, Catford, London, SE6 4RU

Start Date:

ASAP

Contract Duration:

12+ Months

Working Hours:

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate:

18.51 per hour

Job Ref:

OR10342

The successful candidate will be the first point of contact for all enquiries handled by the Customer Service Centre via telephone and any front-facing services as required.

Responsibilities

Serve as the initial contact for customer enquiries, ensuring a welcoming and professional interaction. Resolve customer enquiries through to completion, ensuring that all issues are dealt with efficiently and effectively. Facilitate a digital assistance front-line service to enable all residents to access online services.
Person Specification

Possess a passion for customer service and the ability to work as part of a team. Have direct experience working in a fast-paced, multi-service contact centre. Demonstrate a proven track record of service knowledge relating to Housing, Repairs, Registration Services, Environmental Services, Highways, Planning, and other services directed to the call centre.

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Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 18.51 per hour

Expected hours: 37 per week

Work Location: In person

Reference ID: OR10342