Job Description

Overview

Delicatessen Manager

Celino's Partick, G11 6AB

Rate of Pay: From 16 per hour (dependent on experience)

Celino's Italian Delicatessen & Restaurant, is seeking an experienced and dynamic

Delicatessen Manager

to lead our busy Italian Deli. This is a hands-on role focused on customer service, sales performance, and smooth day-to-day operations.

Situated in a prime location in Partick, in the west end of Glasgow, our award-winning Deli operates alongside our very busy 120 seat restaurant. Our focus is on providing our customers with a fantastic experience by providing the highest quality Italian food and excellent customer service.

We continually strive to improve our customer experience and know that we can only do this with the right team and the right leaders. If you are passionate about Italian cuisine, providing exceptional service and have a proven track record in management, we would love to hear from you.

Key Responsibilities

You will be expected to ensure the smooth operation of the Delicatessen, maintain high standards of service and contribute to the overall success of Celino's.

CUSTOMER EXPERIENCE

Ensure the highest standards of service

Engage with customers and solve problems promptly in a calm manner

Achieve and maintain a warm and welcoming ambience

Evaluate feedback, devise and implement strategies to enhance customer satisfaction

LEADERSHIP & TEAMWORKING

Lead, motivate and inspire the Deli team (upwards of 15 team members)

Delegate tasks effectively and demonstrate ability to manage rotas

Provide ongoing feedback, training and development opportunities for team members

Collaborate with the kitchen & restaurant teams to ensure seamless service

STOCK MANAGEMENT

Manage all aspects of stock control including ordering, receiving, storage and rotation

Maintain optimal stock levels to avoid shortages, over-ordering and waste

Implement and enforce FIFO practices, date labelling and quality checks

MERCHANDISING & PRODUCT PRESENTATION

Create and maintain attractive, authentic Italian merchandising throughout the store

Ensure deli counters, displays and shelves are immaculate, well-stocked and visually appealing

Plan product placement to encourage cross selling and impulse purchases

Develop seasonal, promotional and festive displays aligned with Italian food traditions

Regularly refresh displays to keep the store feeling dynamic and engaging

PERFORMANCE MANAGEMENT & COMPLIANCE

Monitor and report on key performance indicators

Meet and exceed financial targets through effective sales and cost management

Ensure compliance with health and safety regulations and food hygiene standards

REQUIREMENTS

Essential

At least one year of management experience in a deli, other food retail environment or hospitality environment

Proven leadership abilities, able to motivate and inspire a diverse team

Highly developed communication and interpersonal skills

Strong organisational and multi-tasking abilities

Strong focus on cleanliness and compliance with food hygiene standards

Proven ability to thrive in a busy, high pressure environment

Strong commercial awareness and business acumen

Flexibility to work evenings, weekends, public holidays as required

Preferred

Experience of working in Italian delicatessen or restaurant and/or strong knowledge of Italian food

Food hygiene and safety certification

Personal License Holder

Job Type: Full-time

Pay: From 16.00 per hour

Expected hours: 40 - 50 per week

Benefits:

Discounted or free food Store discount
Experience:

Retail or Hospitality management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person