Job Description

Overview:

We are seeking a dynamic E-commerce Specialist to join our team. The ideal candidate will be responsible for managing our online sales platforms and ensuring a seamless shopping experience for our customers.

Responsibilities:

Fast paced fabric, haberdashery and craft company, Oh Sew Crafty Ltd, requires an additional E-Commerce administrator to join our team. This is a part time office based, permanent position with a minimum of 25 hours per week, however flexibility is required for additional hours and Saturday work. You will also learn other areas of the business to create a stronger working team.

Hours are 12pm to 4pm Monday to Friday

Job Purpose:

Customer service for online orders

Duties:

Answer customer queries across all online platforms

Keep customers informed of order status

Answer phone calls, emails and live chat messages to assist customers

Create and update stock listings across online platforms

Maintain a high level of customer service

Skills/Qualifications:

Attention to detail is key

General maths and English skills

High level of verbal communication and people skills

Ability to use computers and software

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

Company pension Free parking On-site parking Store discount
Application question(s):

Have you worked in a customer service role before, particularly in an online retail or e-commerce environment? What is your current postcode, and approximately how long would your commute to our location be? How comfortable are you answering customer queries via phone, email, and live chat? Are you available to work Monday to Friday from 8:00 AM to 4:00 PM, with flexibility for occasional additional hours?
Work Location: In person