Job Description

About Us:

Chards Coin & Bullion Dealer is one of the UK's largest and most reputable bullion dealers, boasting over 60 years of industry experience and a remarkable 7,000+ 5-star reviews on Trustpilot. Based in Blackpool, we offer a wide range of investment products, including gold bars, silver bars, coins, and other precious metals. Our commitment to excellence extends to both our products and the exceptional service we provide to our customers and employees alike.

Our Values:

Productivity & Professionalism:

We prioritise working diligently and efficiently, always valuing productivity and high standards over mere presence.

Collaboration, Accountability & Diversity of Thought:

We cultivate a culture of teamwork where responsibility is shared, feedback is constructive, and diverse perspectives are encouraged. We believe in data-driven insights to guide our collaborative efforts, fostering innovation and informed decision-making.

Integrity & Excellence:

We uphold the highest standards in everything we do, delivering on our promises and maintaining respect and professionalism in all interactions.

Continuous Improvement, Positivity & Adaptability:

We embrace a growth mindset, encouraging continuous learning and adapting quickly to new challenges, opportunities, and market trends.

Confidentiality & Security:

We maintain strict confidentiality regarding business operations, customer information, and security protocols, ensuring the trust and privacy of both our business and our customers.

Honesty & Ethics:

We believe in transparency and uphold the highest ethical standards in all our dealings, ensuring that every customer interaction is guided by integrity and honesty.

Position Summary:

FTC - 6 Month with potential to extend.

The E-Commerce Assistant will support the day-to-day operations of the e-commerce department, contributing to product listings, content creation, campaign execution, and customer experience. This role is ideal for someone with a keen eye for detail, a proactive mindset, and a passion for digital commerce.

Key Responsibilities:

Operational Support:

Assist with uploading and maintaining product listings across the website. Support pricing updates and product launches in collaboration with the Purchasing Assistant. Help monitor website performance and flag issues or opportunities for improvement.

Content & Campaign Execution

Work with content and SEO specialists to implement marketing campaigns and product promotions. Assist in preparing visual assets with the photography/videography team. Ensure product pages are accurate, engaging, and aligned with brand standards. Use analytics tools to understand customer behaviour and suggest improvements.

Ecommerce Administration:

Update the website when required to support the team. Manage inactive products to ensure internal KPIs are met. Undertake supportive administration on the website during launches and high demand times. Stay updated on industry trends and best practices to continuously improve customer experience.

Team Communication & Collaboration

Team Contribution & Communication:

Participate actively in team huddles and contribute to brainstorming sessions for campaign ideas and strategies. Collaborate with the wider team to ensure cohesive operations.

Performance Tracking:

Work diligently to achieve and exceed departmental KPIs, contributing to the overall success of the team and organization.

Staff Meeting:

Present your section's performance, insights, and key updates at monthly staff meetings. Ensure that the team is informed about market trends, pricing strategies, and inventory levels to align with overall business objectives.

Alignment with Mission and Values:

Consistently work towards achieving the company's mission and upholding our core values by ensuring that your actions and decisions contribute positively to the overall goals of the business.

Proactive Improvement:

Continuously seek opportunities to add value through small but impactful updates. Actively identify and report back on operational processes that could be improved to enhance workplace efficiency and contribute to the success of the team.

Health and Safety

Adhere to company health and safety policies, ensuring a safe environment for both staff and customers. Report any health and safety concerns to the relevant department or manager.

Security

Follow all security protocols to ensure the safety of high-value products and customer information. Maintain strict confidentiality in all dealings with customer data and company operations.

Anti-Money Laundering (AML) Compliance

Ensure full compliance with Anti-Money Laundering (AML) regulations, including verifying customer identity when necessary. Report any suspicious activity to the MLR Officers, and assist in the monitoring of transactions as required by law.

Skills and Qualifications:

Education:

A-levels or equivalent; degree in Business, Marketing, or related field is a plus.

Experience:

1-2 years in e-commerce, retail, or digital marketing preferred.

Technical Skills:

Familiarity with e-commerce platforms and basic analyitic tools

Communication:

Strong written and verbal communication skills.

Organisation:

Excellent attention to detail and ability to manage multiple tasks.

Teamwork:

Collaborative mindset and willingness to learn.

Why Join Us?

Living Wage Employer:

We ensure fair wages for all our employees.

Team Bonus

: Eligibility for team bonuses after probation.

Staff Recognition:

We recognise and reward hard work through our staff recognition programme.

MediCash

: Healthcare benefits through MediCash after probation.

Discount on Metals:

Staff discounts on precious metals.

Cycle to Work Scheme

: Support for a healthier lifestyle with our cycle-to-work scheme.
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 6 months

Pay: From 27,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Blackpool FY4 1RJ (preferred)
Work Location: In person