Job Description

Role:

Ecommerce Assistant

Location:

Steyning, West Sussex

Hours:

Full time (38.75 hours per week) with some weekend days for travel/events

Applications must be made by emailing your CV and a covering email to careers@theriderfirm.cc

About the role

We are looking for someone who is curious, motivated and detail-oriented to support the day-to-day running of our direct-to-consumer cycling retail websites.

Reporting into the Ecommerce Trading Manager, you will be responsible for updating the website in line with seasonal and promotional strategies, whilst keeping a finger on the pulse of ecommerce trends and competitor activity. This is an excellent opportunity for someone with a keen interest in digital retail to learn and develop their skills in a fast-paced environment, with plenty of scope to contribute ideas for improving site performance and customer experience.

The work is varied and collaborative, with the chance to get involved in multiple areas of Ecommerce. Being flexible in supporting others and able to react to the needs of the business is key. This role requires you to engage and liaise with colleagues at all levels around the business, including in the Marketing, Product Development, Rider Experience & Creative teams, to ensure our websites are meeting the needs of the customer.

About us

We are a direct-to-consumer business, we predominantly sell after-market bicycle wheels under the brand Hunt Bike Wheels, operating out of headquarters in West Sussex, England and operations out of the USA and Germany. The goal is to create solutions for all riders, taking an engineering first approach to create cutting-edge performance wheel products for riders around the world.

Cycling is at the heart of what we do - whether it's racing, commuting, or just enjoying the ride. You don't need prior experience in the bike industry (or even be an avid rider!) to apply. We welcome your unique perspective, and if you're new to cycling, you might just catch the bug while you're here!

Key responsibilities

Manage the day-to-day operations of our international Shopify stores - updating content, banners, landing pages, and product listings Upload new products and maintain accurate product information, images and pricing. Optimise product listings, collections, descriptions and images for SEO and conversion. Keep up to date on ecommerce trends and competitor activity. Merchandise products on site and investigate and execute ways to build AOV through upselling and cross-selling. Support the execution of promotional campaigns and seasonal updates. Keep up to date on ecommerce trends and competitor activity. Assist in developing strategies to improve site traffic, engagement, and conversion rates. Provide support to the rest of the team, including supporting the construction of email campaigns (Klaviyo).

What we're looking for:

Curiosity and enthusiasm for digital retail, with a commercial mindset. Strong attention to detail and good organisational skills. Ability to balance multiple projects and adapt to changing priorities. Experience with ecommerce platforms (e.g. Shopify) is beneficial but not essential. Previous experience in a retail or administrative role is beneficial but not essential. An interest in copy writing and web content creation. Basic understanding of SEO is helpful. Knowledge of CSS is useful but not essential. Good skill level on Microsoft Excel. Ability to work well in a fast-paced environment. Excellent communication skills with good written and spoken English. A positive, can-do attitude and willingness to develop new skills. An understanding and passion for cycling is advantageous but not essential.

We believe in building diverse and inclusive teams. We encourage applicants from all backgrounds and experiences, including those from underrepresented groups, to apply for this role.

We also recognize that a range of skills, perspectives, and experiences make a team stronger, so we encourage you to apply even if you don't meet all of the listed requirements. We value enthusiasm, a willingness to learn, and a commitment to growth.

We offer flexibility in working hours and are happy to consider any reasonable adjustments that may support you in the role.

To apply for this position please email your CV (max 2 pages) with a covering letter to careers@theriderfirm.cc

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Employee discount Free parking Life insurance On-site parking
Ability to commute/relocate:

Steyning BN44 3AA: reliably commute or plan to relocate before starting work (required)
Work Location: In person