Job Description

SOLSKIN

Founded by the Conders, the largest UK influencer family with over 10,000,000 followers on social media, SOLSKIN is a science-led and family-owned brand that aims to inspire self-care & confidence through innovative and accessible tan-care products, that are formulated for all skin types (especially the sensitive ones).


We have quickly amassed a social following of over 220,000 and we are looking to build a rockstar team ahead of our next phase of growth.

YOUR ROLE

This is a hands-on role for someone with 2-3 years' experience in operations, supply chain, or logistics who's ready to step up. You'll work across Supply Chain, Logistics/3PL, and Customer Service, making sure products move seamlessly from suppliers to customers while keeping everything organised in between.

YOUR RESPONSIBILITIES

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Supply Chain

PO Management:

Manage the full lifecycle of purchase orders (POs), from raising them with suppliers through to confirming receipt at our UK warehouse.

Freight Coordination:

Coordinate the shipping and freight of products, making sure timelines are met and paperwork is accurate.

Inventory Accuracy:

Keep stock records up to date, ensuring inventory levels are always accurate across reports and systems.

Issue Resolution:

Flag any potential delays or issues early and work with suppliers or freight partners to resolve them quickly.

Forecasting Support:

Track sell-through and help forecast future stock needs, ensuring purchase orders are raised on time.

Supplier Communication:

Maintain regular contact with suppliers to confirm lead times, timelines, and resolve any production or delivery challenges.

Logistics & 3PL

Partner Management:

Act as the main point of contact for our 3PL partner, building a strong working relationship and ensuring day-to-day operations run smoothly.

ASN Creation:

Create and track ASN (Advanced Shipping Notices) for all inbound stock so the warehouse team is prepared for deliveries.

Order Monitoring:

Monitor the 3PL portal and Shopify daily to make sure all customer orders are being processed and shipped correctly.

SLA Oversight:

Track service levels against agreed SLAs, escalate issues when needed, and hold the 3PL accountable for excellent performance.

Problem Solving:

Troubleshoot fulfilment or shipping problems as they arise and put solutions in place to prevent them happening again.

Returns Management:

Oversee returns flow with the 3PL, making sure returned stock is processed accurately and efficiently.

Shipping Improvements:

Identify opportunities to reduce shipping costs or improve delivery speeds by working closely with the 3PL.

Customer Service

CX Oversight:

Oversee the smooth running of customer service operations to make sure our customers always receive fast, helpful support.

Brand Standards:

Ensure response times and tone of voice are consistent with our brand standards across all channels.

Feedback Analysis:

Monitor customer feedback to identify recurring issues or themes and share these with the wider team to improve processes.

Team Collaboration:

Work closely with the Managing Director and Customer Service team (outsourced or in-house) to continuously improve the customer experience.

Knowledge Base:

Create and maintain FAQs, macros, and process documents so customer queries are handled consistently and efficiently.

Reporting:

Provide regular updates on customer service performance (e.g. response times, order accuracy, top queries) to the MD and wider team.

OTHER RESPONSIBILITIES

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Supporting the team around key campaigns, activations and events

YOU

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Requirements

2 to 3 years' experience in operations, logistics, or supply chain (e-commerce experience a big plus). Strong organisational skills -- you love keeping things running smoothly. Confidence using Shopify and/or 3PL tools (or willing to learn quickly). Great communicator who thrives in a fast-moving, small-team environment. Problem-solver who isn't afraid to get stuck in. Detail-focused and proactive, with a drive to improve processes.

BENEFITS

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Remuneration

Salary - competitive (based on experience)

Pension - contribution matched at 4%

Work/life balance

Remote role with Surbiton's office optional (Greater London)

Flexible shooting locations, could be central London one day, your bathroom, a shoot house or just our office

Health, Wellbeing & Socials

? Holiday - 25 days plus bank holidays

Product - free SOLSKIN products & samples from group companies

SOLSQUAD swag



This is a remote position.