Job Description

The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team.
The post holder will primarily deliver a professional and proactive helpdesk service to the Trust together with delivering effective admin support to the wider Estates management team.
Main duties of the job
This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service.
The team is looking for applicants who effectively communicate; face to face, by phone and in writing with a wide range of people including staff and external stakeholders such as partner organisations and sub-contractors.
Applicants will need to be able to work in a fast paced environment, able to show initiative and prioritise their own workload as well as being a strong administrator familiar with using multiple software applications.
Experience of using a Computer Aided Facility Management (CAFM) system would be an advantage.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
13 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-4720
Job locations
30 Estates Management
Broughton
PR3 5LN
Job description
Job responsibilities
Please ensure you have read the full and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received. Job description
Job responsibilities
Please ensure you have read the full and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Person Specification
Skills
Essential

• Minimum of 1 years experience of working within an Administration capacity.
• Excellent customer care skills
• Knowledge of full range of office procedures, software programmes acquired through NVQ III in Business Administration and ECDL including advanced keyboard skills and Microsoft Office
• Experience of minute taking
• Possess a full driving licence

• Experience of working within a helpdesk/customer service environment.
• Knowledge of a Computer Aided Facility Management (CAFM) system
• Experience of working in the NHS and /or building trades
• Health and Safety knowledge

• Ability to work independently, using own initiative and to tight deadlines
• Assertiveness
• Confident Manner
• Diplomacy
• Flexibility
• Excellent verbal/listening skills
• Committed to continuing personal development
• Ability to work well within a team

• Minimum of 1 years experience of working within an Administration capacity.
• Excellent customer care skills
• Knowledge of full range of office procedures, software programmes acquired through NVQ III in Business Administration and ECDL including advanced keyboard skills and Microsoft Office
• Experience of minute taking
• Possess a full driving licence

• Experience of working within a helpdesk/customer service environment.
• Knowledge of a Computer Aided Facility Management (CAFM) system
• Experience of working in the NHS and /or building trades
• Health and Safety knowledge

• Ability to work independently, using own initiative and to tight deadlines
• Assertiveness
• Confident Manner
• Diplomacy
• Flexibility
• Excellent verbal/listening skills
• Committed to continuing personal development
• Ability to work well within a team

NHS