Job Description

Are you ready to join a dynamic team in the heart of Soho? Firmdale Hotels, a leading hospitality brand known for its luxurious accommodations and exceptional service, is seeking a vibrant and dedicated individual to become our next Events Administrator.


As part of our Events team, you'll play a crucial role in providing top-notch administration and coordination support to our esteemed Events Account team. Your friendly demeanour and passion for hospitality will shine through as you assist in managing queries, bookings, and ensuring seamless communication with our valued clients.

Responsibilities:

Be the welcoming voice on the phone and the helpful face behind emails, providing prompt and courteous responses. Support our Events Account team with administrative tasks to ensure the smooth execution of events. Deliver exceptional customer service, handling inquiries with professionalism and enthusiasm. Maintain meticulous attention to detail, ensuring all paperwork is accurate and delivered punctually. Take on various administrative duties to keep operations running seamlessly.

What you need:

Experience in event coordination is desirable, but a passion for events and a willingness to learn are essential. Strong communication skills, both written and verbal, to effectively engage with team members and clients alike. Proficiency in Microsoft Office, particularly Excel and Word, to streamline administrative tasks. Confidence in managing queries, demonstrating poise and professionalism in every interaction. Excellent organisational skills to juggle multiple tasks and priorities effectively.

What We Offer:

Competitive salary plus service charge to be discussed at venue. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you're ready to embark on an exciting journey with Firmdale Hotels and make your mark in the world of events, apply now and be part of our exceptional team!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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