Job Description

Job Purpose

To work alongside an experienced team of maintenance and site management colleagues to ensure seamless operation of the property and facilities at Scottow Enterprise Park.

This is an exciting role within a major Norfolk business hub. You will operate as part of a team including Estate Management, Operations, Business Support and Maintenance. There is a mix of structured tasks to ensure compliance with health & safety and statutory regulations, alongside project-based tasks where you will be working with the team to improve site facilities.

The role of Facilities Management Coordinator will suit someone who wants to work in a collaborative and challenging environment. There is an emphasis on customer service, dealing with multiple workstreams, undertaking challenging conversations and driving changes to improve tenant experience.

In return for your commitment and drive, we will reward you with the following:

Competitive salary.

26 days annual leave (excluding bank holidays)

Company pension scheme - in line with auto enrolment.

Career progression and personal development opportunities.

Being part of a 'team' as opposed to just being a number.

Context

HIL is a wholly owned subsidiary of Norfolk County Council. The Shareholder Relationship Agreement between Norfolk County Council and HIL sets out the purpose of the company, which is to deliver economic development activities in Norfolk to support the County Council's vision and objectives.

Responsibilities

Work with the Estates team to ensure a ''Health and Safety first'' culture.

Providing a first-class service to tenants and HIL colleagues in a friendly and professional manner.

Act as Scottow Enterprise Park's 'FM Helpdesk', logging issues and raising tickets to be actioned by management, maintenance colleagues or contractors.

Assist the Estates team to implement agreed planned preventative maintenance programmes, ensuring all work is conducted to best industry practice.

Plan and schedule third-party suppliers and contractors. Liaise with contractors and suppliers on site as directed by the Estates team.

Ensure all site facilities and services are operational and compliant. Assist in the delivery of facility improvement works and site projects.

Implement our site induction process for new tenants and businesses, providing excellent customer service at all stages.

Provide administrative support and record keeping. This includes raising purchase orders, managing trade accounts, in-putting into service charges and updating our digital FM records to ensure effective estates management.

Working with the Estates team to assist in coordinating landlord statutory compliance on site, including but not limited to asbestos management, legionella control, fire safety, electrical safety, gas safety, unit inspections and more.

Coordinate monthly site-wide service meter readings, in conjunction with our Finance department.

Assist with keeping service charge records up to date and correctly administered.

Carry out other duties appropriate to the nature and grade of the post, as directed by the line manager.

You will be expected to travel to meetings, training courses and events as required to benefit your own and the site's development.

Some flexibility on working hours may be required.

Person specification

Qualifications

Essential

GCSE's grade A-C in Math and English or equivalent

Knowledge of health and safety regulations.

Experience of working within building management related environment.

Desirable

First Aider, Fire Marshal.

Experience

Essential

An awareness of commercial property, statutory compliance, and working with service providers or contractors.

Prior experience in facilities management, particularly in a regulated environment.

Experience of working in a customer facing environment.

Experience managing challenging situations and programming works.

Experience with procurement of goods and services, raising POs etc..

Desirable

Experience working on large business parks or estates.

Experience in service charge administration.

Understanding of general building maintenance

Experience of working with operational systems.

Appropriate Facilities Management and H&S training / experience, for example Asbestos Awareness, Legionella, Fire, and IOSH.

Skills / Knowledge

Essential

Ability to work autonomously / manage own workload, whilst regularly informing team members of your progress.

Good IT Skills

Excellent written and verbal communication skills, and the ability to be empathetic and personable to a range of tenants, colleagues, and suppliers.

A track record of building strong relationships and the confidence to speak to new people and service providers.

Excellent organizational and problem-solving skills

Strong communication and interpersonal abilities

Ability to keep people informed, manage expectations, and deliver on commitments and timescales.

Ability to prioritize tasks effectively

Ability to implement processes and documentation.

Desirable

Experience with SLAs and supplier management.

Working knowledge of commercial lettings and maintenance.

Behaviours

Takes pride in their work and strives for excellence.

Honesty and integrity

Reliable

Flexible

Willing to experiment and test new ideas and to be open to change and learning as part of a team.

General Information

The job description details the main outcomes of the job and will be updated if these outcomes change.

All work performed/duties undertaken must be carried out in accordance with relevant HIL policies and procedures, within legislation, and about the needs of our customers and the diverse community we serve.

Job holders will be expected to understand what is meant by safeguarding vulnerable groups (children, young people, and adults) and how to raise concerns.

Job holders will be expected to be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested by management.

The information in this job description is accurate and reflects the requirement of the role:

Job Types: Full-time, Permanent

Pay: 25,000.00-29,000.00 per year

Benefits:

Company events Company pension On-site parking Paid volunteer time
Ability to commute/relocate:

Norwich NR10 5FB: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (required)
Experience:

Facilities management: 1 year (required)
Work Location: In person