We are seeking an enthusiastic and dedicated Front of House Manager to join our friendly team. The ideal candidate will possess a strong background in hospitality, with a focus on leadership and team management. You will oversee the front of house operations, ensuring that all staff deliver outstanding service while maintaining high standards of food safety and quality. This role is pivotal in ensuring a seamless and exceptional customer experience within our independent family business.
Responsibilities
Supervise and manage front of house staff, including team leaders, servers, baristas, and kitchen personnel.
Ensure exceptional customer service is delivered at all times, fostering a welcoming atmosphere for guests.
Oversee front of house food and drink preparations and production processes to maintain quality and safety standards.
Collaborate with the kitchen team to ensure smooth service during peak times.
Train and mentor staff on best practices in hospitality, food safety, and customer engagement.
Handle customer inquiries and resolve any issues promptly and professionally.
Manage customer bookings.
Maintain cleanliness and organisation of the front of house area, ensuring compliance with health regulations.
Assist in the development of menus and promotional activities to enhance customer experience.
Attend regular management meetings.
Experience
Proven experience in a supervisory or management role within a restaurant or hospitality setting is essential.
Culinary experience or knowledge of food preparation techniques is highly desirable.
Strong leadership skills with the ability to motivate and manage a diverse team effectively.
Familiarity with food safety regulations and best practices in food production.
Previous experience in barista duties or hospitality operations would be an advantage.
Excellent communication skills with a passion for delivering outstanding service in a fast-paced environment. If you are passionate about hospitality and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity as Front of House Manager.
Job Type: Full-time
Pay: From 12.75 per hour
Expected hours: 40 - 45 per week
Benefits:
Free parking
On-site parking
Store discount
Work Location: In person
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