Job Description

Job Title: Fulfilment Operations Manager

Location:

Gatwick Head Office (Crawley, West Sussex)

Compensation:

Competitive

Who We Are

The Simple Company

is a fast-growing disruptor in the global wellness and sports nutrition space. With our in-house brands and white-label manufacturing operations, we're setting new standards for innovation, sustainability, and performance. Based just outside Gatwick, our team is passionate, purpose-driven, and obsessed with quality. Our products are sold D2C, B2B and via retail partners across the UK, Europe, the US, Asia and South America. We're scaling fast -- and we need the right people to help lead that growth.

Our Core Values

Be Fearless and Take Risks

- Venture fearlessly. Succeed boldly.

Community of Champions

- Rise together as a team of high performers.

Success by Design

- We're innovators at heart, curators by intention.

Committed to the Cause

- Excellence is our pledge; positive change is our mission.

Get (sh)it Done & Rewrite the Rules

- Start strong, finish stronger. Break the mould.

About the Role

We're looking for an experienced and highly capable

Fulfilment Operations Manager

to lead and evolve our warehouse and fulfilment operations. You will be responsible for overseeing the day-to-day execution of all order fulfilment activities, driving performance, and optimising processes to scale with our growing demand. You'll be leading a small team and working cross-functionally with supply chain, commercial, and customer service teams.

This is a hands-on leadership role, ideal for someone who thrives in a fast-paced, entrepreneurial environment and knows how to build operational excellence from the ground up.

Key Responsibilities

Own stock management, inventory accuracy, and real-time reporting using our ERP system (NetSuite). Lead and manage the daily operations of our warehouse and fulfilment functions.
Ensure all B2B and D2C orders are picked, packed, and shipped accurately and on time.

Implement and refine standard operating procedures to support scale, efficiency, and quality. Monitor KPIs and performance metrics, driving continuous improvement and accountability. Coach, develop, and inspire a high-performing fulfilment team. Liaise with supply chain, logistics, and production to ensure seamless operations. Proactively identify and resolve bottlenecks, errors, and process inefficiencies. Ensure health & safety, compliance, and company policies are met at all times.

What We're Looking For

3+ years

of leadership experience in fulfilment, warehouse, logistics, or operations management (preferably in FMCG, nutrition, or eCommerce). Proven track record of leading high-performance teams and managing complex fulfilment operations. Strong understanding of D2C and B2B order flows, stock management, and warehouse logistics. Experience working with ERP/WMS systems -

NetSuite

experience a strong advantage. Proficient in Google Workspace and/or Microsoft Office. Comfortable working hands-on and stepping into day-to-day tasks when needed. Exceptional attention to detail, time management, and problem-solving skills. Strong communicator with the ability to influence and collaborate cross-functionally. Positive, proactive, and committed to getting the job done -- the right way.

What You'll Get

Competitive base salary 20 days holiday + bank holidays Pension contribution Staff discounts on products On-site parking Casual dress and energetic team culture Regular team events Opportunity to join a fast-growing, purpose-driven business at a pivotal growth stage

Schedule

On-site, Full-Time

Monday - Friday: 07:50 - 17:00

Diversity & Inclusion

The Simple Company is committed to building a diverse and inclusive workplace. We actively encourage applicants from all backgrounds to apply. We celebrate individuality, value different perspectives, and believe that a diverse team makes us stronger.

If you're ready to lead a vital function in a dynamic and rapidly expanding business, we want to hear from you.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person