Job Description

Xscape Rooms Ltd is an award winning independent escape room facility based in Bangor city centre.

With over 200+ five star reviews are proud to be recognised as the #1 fun thing to do in Bangor (TripAdvisor).

Overview

We are seeking an enthusiastic and dedicated Game Master to join our team. As a Game Master, you will play a pivotal role in creating an engaging and immersive experience for our guests. Your primary responsibility will be to manage game sessions, ensuring that all participants have a memorable time while maintaining a high standard of guest services. If you have a passion for hospitality and enjoy working in a dynamic environment, this could be the perfect opportunity for you.

Responsibilities

Facilitate and manage game sessions, guiding participants through the gameplay experience. Provide exceptional guest services by addressing any questions or concerns from players before, during, and after the game. Create an inviting atmosphere that encourages teamwork and enjoyment among participants. Prepare and set up game areas, ensuring all equipment is functioning properly and is well-maintained. Monitor gameplay to ensure rules are followed and assist players as needed to enhance their experience. Collect feedback from guests to continually improve the gaming experience offered. Collaborate with team members to develop new game scenarios and enhance existing ones. Role playing/acting - this involves being in character for teams as they enter the escape room

Requirements

Previous experience in guest services or hospitality is highly desirable. Strong interpersonal skills with the ability to engage effectively with diverse groups of people. Excellent organisational skills, with the ability to manage multiple tasks simultaneously. A passion for creating enjoyable experiences for others. Ability to work flexible hours, including evenings and weekends as required. A proactive attitude towards problem-solving and conflict resolution. And most of all to have FUN!
If you are ready to take on this exciting role as a Game Master, we would love to hear from you!

We are looking for two flexible working individuals to join our forever growing business.

Pay: 7.55-12.21 per hour

Benefits:

Company events Company pension Employee discount
Application question(s):

Can you work weekends? Are you willing to be readily available at short notice? Can you attend an interview on Saturday 22nd Febuary? If no previous question, can you attend an interview on Saturday March 1st?
Experience:

Customer Service: 1 year (preferred)
Language:

Welsh (preferred)
Licence/Certification:

Driving Licence (preferred)
Location:

Bangor LL57 1DT (preferred)
Work Location: In person