Job Description

We are delighted to advise we are expanding our team further! We are looking for a Part time position to fill! Maximum of 30 Hours a week. Must be available Thursdays and Fridays.

Shifts vary on a rota basis between 7am to 18:30pm. Minimum of 2 x 18:30pm shift finish a week. If you have a preference for a 6.30pm finish this can be accommodated. We cannot accommodate early starts only or school hours only.

Job summary

Are you patient, kind, confident and hard-working and used to working in a high pressure environment? If this is you then we are seeking a highly motivated person to join our amazing team. We regularly receive 5reviews from our patients.
If you cannot work under pressure or think a receptionist only sits with a cuppa this is not the job for you as we are very busy all of the time! But if you thrive on being busy, looking for work to do then come and join our kind, supportive team!

The work is helping patients on the phones, on the front reception desk or doing admin away from reception/phones - a good variety so you do not get bored.

We are seeking more kind, caring, friendly, flexible and enthusiastic individuals to join our expanding team of patient coordinators at our busy, award-winning GP practice. This is a fast paced environment and you should only consider this role if you are a team player who thrives on being busy.

The role is open to anyone with customer service, reception and/or administration experience. Previous experience in the NHS is not essential, though would be beneficial.

Our front desk is currently open 7am-6.30pm Mon-Fri. We do occasional Saturday opening but we usually get volunteers as we pay time and a half for Saturdays!

Patients are generally unwell when they attend the surgery so we require kind, caring and patient people in our team who understand and appreciate that patients are not always at their happiest when they visit us.

If you do not have experience but you are kind, caring with a very, very patient manner and strong work ethic we will train you.

OUTLINE OF ROLE RESPONSIBILITIES - WE WILL TRAIN YOU!

Fulfilling all general clerical and office procedures with particular reference to reception work and computer duties as well as a variety of allocated administration tasks.

Providing a high standard of customer service including a warm welcome to all visitors to the practice reception desk

Maintaining strict confidentiality of patients' records and clinically related matters at all times

You will be expected to help patients get the right care at the right time by routing them to the most appropriate clinician confidently and competently

Receiving incoming calls, making appointments, taking information requests from other professionals, Provide test results (where indicated by the GP) taking messages as appropriate i.e. requests for home visits. Sending texts/emails as necessary

Registering new patients, updating computer details as and when necessary, printing patient summaries

Processing repeat prescriptions

Dealing with incoming post and collecting appropriate monies on behalf of the doctors

Providing clerical support to other areas of the practice as and when required.

Opening and closing the health centre as required

Attending training and staff meetings as required

Understanding that responsibilities may change as the role evolves over time

PERSON SPECIFICATION

Ideally we would like to appoint someone as follows:

1. Competencies -

Able to deal with people professionally even when under pressure. Being helpful and liking to work within a rota system. Comfortable working with computers.

2. Qualifications and training -

Formal qualifications are not required. Previous training in IT, customer service or administration could be helpful. A willingness to learn is essential.

3. Experience -

In customer service or administration including telephone answering. The ability to learn, with training provided, the necessary skills in these areas

4. Organisational fit -

Has a positive attitude and believes in excellent customer service. Takes personal responsibility to make themselves an amenable, compatible and effective team member.

5. Special Requirements -

To be able to maintain confidentiality. To be able to deal with patients and clients sensitively. Takes personal responsibility for tasks to ensure they are followed through personally or by another team member

6. Organisational progression -

The practice is committed to staff training and continuous professional development. The successful applicant will be prepared to attend training sessions and to put the learning into practice. All staff are appraised annually by a line manager.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Pay: 12.21-12.45 per hour

Benefits:

Company pension Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Brislington BS4 4HU: reliably commute or plan to relocate before starting work (required)
Application question(s):

How confident are you dealing with difficult conversations face to face on a scale of 1-10 (Where 1 = no confidence and 10 = extremely confident)? This is a challenging role which can be stressful at times. How confident are you out of 10 are you at working within a stressful environment? (Where 1 = no confidence and 10 = extremely confident)? Do you enjoy a customer facing role interacting with patients over the phone and at the front desk?
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Work Location: In person