Job Description

Main Purpose of Job

To contribute to the overall performance of the organisation by providing an effective handyman, caretaking and cleaning service ensuring compliance with H&S in accordance with the specification for housing management and statutory requirements.

Key Accountabilities

1. Cleaning all common areas including estate grounds. This will include, though is not restricted to litter picking, window cleaning, and low-level gutter and drains maintenance, sweeping and washing all communal areas, to an agreed schedule and satisfactory standard, using the appropriate equipment, in line with health and safety practices.

2. Maintaining appropriate monitoring forms, and completion records of cleaning work carried out, repairs reported, and hazards identified etc, and ensuring appropriate communication with colleagues and third parties as required.

3. Assisting in ensuring the security of the communal areas, including checking of lighting, fire alarms and water systems etc, and alerting colleagues to security problems in respect of the organisation.

4. General cleaning of the communal areas to ensure they are clean and safe and free from fire risks and other Health and Safety concerns.

5. Removal of graffiti

6. Clearing snow and ice, along with gritting designated areas - paths and walkways

7. Inspecting repairs requests and making a decision on the appropriate remedy.

8. Carrying out repairs identified in residential, communal and office areas and remedying these directly, to agreed standards, costs and timescales.

9. Managing any repairs in the communal areas or other and temporarily securing any damaged communal area which represent a hazard and alerting residents, staff and visitors to any hazards as appropriate.

10. Maintaining repairs/maintenance stores, plant and equipment, and ensuring its security, and inventory maintained.

11. Ensure that the IT system is managed effectively and that all repairs are raised in real-time and closed as necessary.

12. Ensure that customer satisfaction is promoted forms and surveys are completed and recorded.

13. With colleagues, ensuring that a reception service is provided for residents and members of the public, and managing first stage complaints.

14. Responding to problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving the service.

15. Ensuring that all responsibilities are carried out in line with New Park Village TMC's policies and procedures and statutory requirements, which includes, though is not restricted to equality and diversity, health and safety, the Data Protection Act and the Freedom of Information Act.

16. Following consultation, undertaking any other duties commensurate with the role that may be necessary to meet the needs of the service

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Bereavement leave Company pension Sick pay
Work Location: In person