Job Description

An exciting opportunity has arisen for a Hotel Night Porter at The Clyde Hotel, 377 Argyle Street. 24 hours per week, part time on a permanent basis.

You are the first impression a guest will have upon arrival at the hotel so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important. Your responsibilities will also include, but not limited to:

Assist guests with reservations, bar and conference room enquiries. Keep up to date with knowledge of facilities, pricing and promotions Greeting guests upon arrival and making them feel welcomed Administering check-ins and check-outs, assigning rooms Providing front desk services to guests Deal with guest enquiries and/or complaints, always ensuring guest satisfaction Complete night audits Ensure the public areas are cleaned Set up of conference rooms Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries and housekeeping)
You must be:

Passion for delivering exceptional guest services Courteous and pleasant attitude towards guests and other team members Patience and good listening skills Conflict resolution experience Good telephone manner and IT Skills Ability to work under pressure and able to multitask Good attention to detail Ability to take initiative and a practical approach to problem solving Good time management and organisational skills Ability to work as part of a team First aid qualified
Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Experience:

Night Porter: 2 years (required) Hotel Receptionist: 1 year (required)
Work Location: In person